Field Service Customer

Tyrone Lowther

Tracy, CA 510-***-**** *************@*****.*** https://www.linkedin.com/in/tyrone-l-07347873?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3Bz5uBxmgvQH2PoFSIqaUNCA%3D%3D

Analytical and detail-oriented Field Service Director with 15+ years of experience in customer service, statistical analysis, and building business relationships. Excellent communicator with outstanding interpersonal skills. Capable of managing time effectively while leading team members to success.

Professional Experience

Legrand Union City, CA

Field Service Director November 2020 - Present

●Oversee field service activities by planning and operating procedures and regulatory requirements to streamline productivity

●Collaborate cross-functionally with Sales and Engineering departments by maintaining communication methods, resulting in effective information reporting

●Organize field service operations by budgeting, analyzing timelines, establishing personnel, and allocating resources, successfully staying within budget of $1 million annually.

●Implement plans for future spending by assessing company spend and budget, ensuring the company stayed on goal and within timeframes

Orbotech San Jose, CA

Senior Delivery & Services Manager January 2018 - December 2020

●Supervised 7 to 15 Flat Panel Display (FPD) team members through customer service etiquette and delivery of services, thus sustaining high customer satisfaction rates

●Established healthy working environment conditions by emphasizing teamwork and customer service aspects to improve efficiency

●Provided direction for team collaboration efforts by establishing structure and processes to maximize on team efficiency

Checkpoint Technologies San Jose California

Director of Operations/Global Field Service Manager August 2014 - January 2018

●Oversaw operations and processes for Field-Engineering Services, Production, and Logistics across global assets to ensure operational efficiency, safety, and compliance

●Collaborate with Sales and Marketing on key business decisions with a particular focus on the sales of complex electronic equipment

●Deliver leadership and direction across multiple teams to achieve corporate goals and objectives

●Guided Profit and Loss (P&L) reporting to verify accuracy and drive process improvements on New Product Sales and Service offerings

●Validated process for administering quotes to maintain profitability on service enhancements, upgrades, and training on existing product offerings

Career Note: Sabbatical (Caregiver) January 2014 – August 2014

Nordson Dage Fremont, CA

Operations Manager September 2008 – December 2013

●Provided logistical support for the X-Ray and Bond Tester product lines by managing activities, directly reporting project results to the Americas

●Collaborated with managers across multiple locations through complex field support, daily installations, P&L reporting, and electronic equipment management, resulting in a successful contribution towards a $1 million service contract

●Coordinated key business decisions with Senior Management by utilizing knowledge in Intel, Lockheed, Plexus, and Celestica, effectively maintaining database organization

●Supervised 15 team members throughout multiple Bay Area customer locations by coordinating installations and repairs or providing customer service support, raising team member morale

Additional Experience

ASML Customer Support Supervisor for Field Service, Novellus Systems Field Service Manager, Tokyo Electron Field Service Supervisor

Core Competencies

Written and Verbal Communication, Organized, Time Management, Logistics, Customer Service, Teamwork, Problem-Solving, Leadership, Strategic Planning, Business Relationship Management

Technical Skills

Microsoft Office Suite, CVD Systems, PVD Systems, Steppers, Sales Force, Kronos, Weise, Bugzilla, Agile, Focus, Pillar Databases, SAP CRM, X-Ray, Bond Testers, Semiconductor Equipment, Lithography

Education

Business Management Courses: Strayer University

Pharmacy, Courses: St John’s University

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