Customer Service School Counselor

CHARLA A. LOFTON

Professional Summary

Service-oriented individual with a 41 year background in Education and Customer Service. Core competencies include excellent written skills, active listener and time on task as well as excellent communication and time management skills.

Skills

Excellent problem-solving skills. Excellent communication skills. Able to grasp new concepts.

Excellent customer service skills..

Experience

Professional School Counselor Tunica County Schools – Tunica, Ms.

*Monitored and evaluated progress toward accomplishment of goals.

08/2002 to 06/2013

*Created, identified, encouraged, and supported innovative ideas that in turn support learning and teaching.

*Communicated high expectations of students, staff, and parents/guardians.

Professional School Counselor Memphis City Schools – Memphis, Tn.

*Served as a liaison for home, school and community.

*Received the Sylvan Learning Center "Counselor of the Year" Award.

*Received the St. Joseph Hospital Community Service Award.

08/1972 to 07/2002

Ground Service Agent- Part Time Northwest Airlink – Memphis, Tn.

*Worked as Gate Agent and as a member of the ground crew.

*Assisted Human Resources in interviewing and screening potential employees.

12/1991 to 02/1995

Reservation Sales Agent-Part Time Delta Airline – Memphis, Tn.

*Responsible for reservations and booking flights for Delta.

*Received the "Sales Excellence" Award.

1986 to 10/1990

In college I also work as a cocktail waitress and in a department store called

Miller Bros. in Chattanooga, Tn.

Education

Master of Arts: Guidance and Personnel Services

University of Memphis - Memphis, TN

May 1975

1180 Houston Lane, Tunica, MS 38676 (H) 901-***-**** ********@*******.***

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