Customer Service Retail Sales

Lovely

**, ***** ******, ***** *****, ON, P*A *P*-Canada +1-705-***-**** Email Id: ****************@*****.***

Retail Sales Associates,

Merchandising and Stocking Associates

COMPETENCIES: -

“Dynamic and customer-focused professional with expertise in retail sales, merchandising, and stocking. Seeking to leverage proven abilities in providing exceptional customer service, driving sales, and optimizing merchandising strategies to contribute to the success of a reputable retail establishment. “Dynamic and results-oriented professional with a proven track record in retail environments. Possessing comprehensive expertise in sales, customer service, merchandising, and stocking operations. Dedicated to delivering exceptional customer experiences and driving revenue growth through effective sales strategies and merchandising initiatives. Seeking an opportunity to contribute skills and experience to a dynamic retail team.”

SKILLS: -

Customer Service Excellence Sales Techniques and Strategies

Merchandising and Visual Display FIFO Planning (First in First Out)

Team Collaboration and Communication Inventory Management and Stock Replenishment

Time Management and Prioritization Product Knowledge and Demonstration

PROFESSIONAL EXPERIENCES: -

Capital Foods Pvt Ltd – Indian based Company

Designation: - Sales Officer Jammu Province (J&K-INDIA) Feb-2023 to June-2024

•Responsible for assisting customers, demonstrating products, addressing inquiries, and completing sales transactions. They play a crucial role in providing a positive shopping experience and meeting sales targets.

•Oversees the overall operations of the retail store, including sales performance, inventory management, staff supervision, and customer service. They are responsible for setting sales targets, developing sales strategies, and ensuring target achievement.

•Focuses on generating sales leads, prospecting potential customers, and closing sales deals. They work closely with retail outlets, distributors, and wholesalers to promote products and achieve sales targets.

•Manages a specific geographic region or territory, overseeing multiple retail outlets or stores. They are responsible for setting sales targets for each outlet, monitoring performance, and implementing strategies to drive sales growth.

•Regularly monitoring sales performance against set targets, analyzing sales data, identifying trends, and

•taking corrective actions as necessary to ensure target achievement.

•Implementing incentive programs and rewards to motivate sales teams and incentivize them to achieve or exceed sales targets.

Dr Oetker India Pvt Ltd - German based Company

Designation: - Sales Officer of Jammu &Kashmir State (INDIA) June-2019 toFeb-2023

•Developing and implementing sales plans and strategies to achieve revenue targets in line with company objectives.

•Conducting market research and analysis to identify potential customers, market trends, and growth opportunities.

•Building and maintaining strong relationships with key customers, distributors, retailers, and other stakeholders in the food industry.

•Understanding customer needs and preferences, addressing inquiries, resolving issues, and providing timely support to ensure customer satisfaction and loyalty.

•Conducting regular customer visits, meetings, and presentations to promote products, negotiate contracts, and secure sales orders.

•Understanding customer needs and preferences, addressing inquiries, resolving issues, and providing timely support to ensure customer satisfaction and loyalty.

•Conducting regular customer visits, meetings, and presentations to promote products, negotiate contracts, and secure sales orders.

Mars Internation India Pvt Ltd (Mars Wrigley) – USA based Company

Designation: - Sales Representative of Jammu (J&K-INDIA) Dec-2013 to June-2019 • Developing and implementing sales plans and strategies to achieve sales targets and revenue goals set by the company.

•Executing sales activities such as prospecting, Inventory maintaining in retails outlets, stocking in shelfs with FIFO system, and client visits to promote products and secure sales orders.

•Identifying and targeting potential customers, including retailers, wholesalers, distributors, and foodservice establishments, to expand the customer base.

•Coordinating with internal teams such as logistics, production, and distribution to ensure timely order fulfillment and delivery to customers.

•Preparing sales reports, forecasts, and performance metrics to track sales progress, analyze trends, and evaluate the effectiveness of sales strategies.

•Maintaining accurate records of sales activities, customer interactions, and sales transactions using CRM systems or other sales tools.

•Reporting sales achievements, challenges, and opportunities to sales management and providing recommendations for improvement.

ACHEIVEMENTS: -

•Winning BANG BANG contest held in 2014 by Mars International India Pvt. ltd.

•Winning BEAT THE HEAT contest held in 2015 by Mars International India Pvt. Ltd.

EDUCATION: -

•Bachelor In Arts from Monad University (Hapur-UP)

•12th from Jammu and Kashmir Board of School Education.

•10th from Jammu and Kashmir Board of School Education.

CERTIFICATION

•1 year Diploma in Computer Application from HIIT Jammu.

AVAILABILITY: - (Full time availability including weekends and public holidays.)

Full time Work

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Timing

Anytime

Anytime

Anytime

Anytime

Anytime

Anytime

Anytime

EXPERIENCE LETTER AVAILABLE UPON REQUEST

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