Customer Service Home Care
Resume:
JESSICA J SEVILLA
Summerfield Florida - *****
**************@*****.***
OBJECTIVE
Highly motivated and compassionate professional with a diverse background and experience in Administration, Customer service, and Health care, seeking a position where I can contribute to the overall success of an organization or company that offers growth opportunities.
SKILLS
• Care Plan Management
• Client Safety and First Aid
• Compassionate Client Care
• Client Documentation
• Community Activities
• Patient Care Recordkeeping
• Time Management
• Documentation and Reporting
• Microsoft Office, Word, PowerPoint, and Excel
• Customer Service
• Human Resources/Payroll
• Sales Force / Hub Spot
EXPERIENCE
TRUE CARE HOME CARE INC
WHITE PLANS, NY
COMMUNITY OUTREACH ASSOCIATE
MARKETER
• Public relations:
obtaining contributions and building thoughtful connections with sponsors. connections between the community and the organization.
•
Communicate on behalf of the organization with funders and the media through public relations. This includes tasks like writing press releases, making brochures, running social media accounts, and attending neighborhood gatherings.
• Research: Gather information and data to find events, locations, and possible funders that might help the group.
• Administrative responsibilities
managing projects, organizing events, and supervising employees in addition to engaging with the community.
• oversee office duties that support the performance of the company.
• Cooperation with Partners:
To organize and carry out outreach activities, and closely collaborate with community partners. It's crucial to establish and maintain ties with cooperative partners. TRUE CARE HOME CARE INC
WHITE PLANS, NY
SINOR CAREGIVER RECRUITER 12/2021 TO
CURRENT
• Consulting with the Hiring Manager to understand organizational recruitment strategy
• Agreeing on a recruitment mandate with the Hiring Manager
• Searching for and approaching suitable candidates
• Posting job ads to attract applicants
• Managing the interview, assessment, and shortlisting process
• Maintaining a lead database
• interviewing prospective employees
• assessing different departmental activities to determine the necessity for recruiting more employees and consulting high management
• creating and maintaining job descriptions and specifications
• assembling the hiring materials
• posting employment opportunities on the organization's website, social media, and relevant job boards.
AGINCARE HOME CARE/C&T HOME CARE
Bronx, NY
Personal Care Assistant/Home Health Aide 06/2019 to Current
• Maintained a clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing, and incontinence care.
• Helped clients stay happy and healthy by providing mental and emotional support. HAND AND HAND HOMECARE
Bronx, NY
.
Personal Care Assistant/Home Health Aide 08/2015 to 06/2017
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
• Developed relationships with new staff members and assisted existing staff members in their career development
• Executed company policies and procedures. And safety standards ensure the proper cleanliness and safety of offices and equipment.
• Developed relationships with new staff members and assisted existing members in their career development PARTNERS IN CARE, LLC
Manhattan, NY
Transition Home Health Care Worker 12/2002 to 09/2012
• Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
• Offered strong customer service skills, keeping customers satisfied
• Conducted interviews in person and by telephone with home health aides. HERTZ RENTAL CAR COMPANY
Orlando
FloridaCustomer Service Representative 01/2003 to 10/2006
• Receive and place telephone calls and help maintain solid customer relationships by answering questions and concerns quickly and professionally
• Enter information on transmittal reports and directed customers to and from the processing station upon arriving and departing Orlando International Airport
• Exceeded sales targets by suggesting additional items for purchase to customers, such as gas and car insurance
• Created a new customer database by entering customer information into a database
• Page 2
EDUCATION AND TRAINING
Monroe College, Bronx, NY
Bachelor of Business Administration in Health Services Administration, expected 12/2024 Associate of Applied Science in Medical Administration, granted 12/2022 GPA: 3.73
• [Fall, 2022] - Dean's List
• President's List
• Member of The National Society of Leadership and Success
• Additional Coursework in Concepts of Managed Care
• Medical Office Procedures
• Medical Coding
• Anatomy and Physiology
• Electronic Spreadsheet Applications
• Electronic Health Records
• Medical Office Insurance
Contact this candidate