Administrative Assistant Customer Service
Resume:
Eboniece Wilson
Hyattsville, MD *****
***********@*****.***
To obtain a position that can be directed into a career path that will enable me to utilize my skills and background and ability to work well with people.
Work Experience
Lead Concierge
Virtual Concierge - Hyattsville, MD
May 2023 to Present
Lead concierge for a luxury apartment building in hyattsville,md. Deliver exceptional customer service beginning with first impression and building rapport with teammates,visitors and current residents. Handling transactions with residents such as accepting and logging in packages, managing vendors and deliveries and arranging residents reservations
Administrative Assistant
Mint recovery - Baltimore, MD
May 2023 to Present
• Schedule appointments and follow-up exams as instructed by Doctor
• File paperwork and keep all patient information updated in our system
• Administer and maintain patient records for use by our medical professionals
• Order office and medical supplies as needed
Mail Handler Assistant
USPS - Capitol Heights, MD
June 2020 to Present
operate and maintain the various types of automated sorting and scanning machines used for mail processing and distribution. also responsible for hand sorting letters and packages, as required. Concierge
ABC Services - Washington, DC
June 2019 to Present
answer company phone,emails and all resident inquiries. distribute all mail and packages to residents using buildinglink software. check guest/visitors ID and sign them in. Security Guard
First Security Services - Rockville, MD
December 2018 to June 2019
Patrol and secure property using company vehicle. look out for loitering and suspicious activity, City Carrier Assistant
U.S. Postal Service - Riverdale, MD
September 2015 to December 2018
Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and procedures commonly used, and geography of the area.
* Route or case all classes of mail in sequence of delivery along an established route. Rearrange and relabel cases as required.
* Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
* Handles undeliverable mail in accordance with established procedures.
* Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
* Uses portable electronic scanner as instructed.
* Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of of receipts taken.
* Deposits in the post office mail collected on the route upon returning from the route.
* Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
* Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
* Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
* Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.
* Works professionally with other employees in the office.
* May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution.
* In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned. Hairstylist
Central Avenue - Landover Hills, MD
July 2011 to October 2015
Provide beauty services, such as shampooing, cutting, coloring, styling hair, massaging and treating scalp.
* Advise clients
* Apply health sanitation standards
* Dress hairpieces accordingly
* Cut or permanently wave hair
* Follow customer instructions
* Demonstrate goods and services
* Apply creativity to hair designs
* Maintain customer records
* Schedule meetings and appointments
Sales Associate
Macys - Hyattsville, MD
October 2014 to September 2015
Performed duties required to sell merchandise to customers and keep the store organized and stocked.
* Greeted customers
* Monitored and maintained the inventory stock on the floor
* Stocked shelves and organized displays
* Handled cash register operations and process customers payments
* Placed merchandise in an organized fashion on racks and sales displays
* Identified customer needs and assisted them in merchandise selection Leasing Intern
Washington Real Estate Investment Trust - Arlington, VA April 2011 to December 2012
Advertised and showed apartments to perspective clients.
* Post Advertisements
* Answer client inquiries
* Understand the sales cycle and the importance of follow up
* Provided a wide variety of support work
* Used computer with office applications to perform operations to prepare documents
* Used online resources to obtain information over the Internet
* Greeted visitors
* Other duties as assigned
Front Desk Associate
Quality Inn and Suites - Baltimore, MD
December 2008 to January 2010
Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
* Greet, register, and assign rooms to guests
* Verify customer's credit, and establish how the customer will pay for the accommodation
* Contact housekeeping or maintenance staff when guests report problems
* Make and confirm reservations
* Perform bookkeeping activities, such as balancing accounts and conducting audits
* Post charges to ledger for guests telephone calls, food and liquor
* Compute bills, collect payments, and make change for guests
* Review accounts and charges with guests during checkout process
* Transmit and receive messages, using telephone switchboard
* Advise housekeeping staff when rooms have been vacated and are ready for cleaning
* Answer inquiries pertaining to hotel service, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
* Other duties as assigned
Education
Bladensburg High School - Bladensburg, MD
May 2009
Skills
• Security
• Property leasing
• Microsoft Powerpoint
• Customer service
• Computer Literacy Proficient in using Buildinglink, Microsoft Word, Excel, Power Point, fax and copy machine.Type 35 words per minute.I have excellent communication, clerical and customer service and problem solving skills. (8 years)
• Front desk
• Windows
• Clerical experience
• Fair Housing regulations
• Continuous improvement
• Cash handling
• fast learner
• Marketing
• Leadership
• Yardi
• Microsoft Word
• Social media management
• Landlord-tenant law
• Microsoft Excel
• Cash register
• Microsoft Outlook Calendar
• Microsoft Office
• Administrative Experience
• Public Relations
• Phone etiquette
• training
• Hotel experience
• Time management
• Receptionist
• Communications
• Communication skills
• Administrative experience
• Organizational skills
• Public relations
• Property management
• Guest services
• Patent law
• Cash Handling
• Project management
• Customer Service Skills
• Sales
• Hair Styling
• Law office
• Sales
• Computer skills
• Hospitality
• Event Planning
• Security
• Typing
• Training & development
• Marketing
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