Business Analyst It

SHARLENE WALKER

316-***-**** / ***********@*****.*** / 2011 N Meadow Way Circle Arlington, TX 76015

https://www.linkedin.com/in/sharlene-walker-a0ba87b/

IT Business ANALYST

A seasoned IT Business Analyst professional with a wealth of experience in many different ERP systems.

Known for orchestrating cross-functional teams towards successful outcomes, specializing in the seamless design, development, and implementation of integrated solutions for Payroll systems.

Proficient in problem-solving, solution implementation, and continuous improvement methodologies, with a dedicated focus on driving innovation and optimizing productivity.

Renowned for excellent communication and interpersonal skills, adept at fostering robust relationships and aligning IT strategies with business imperatives to deliver indispensable operational support.

CORE STRENGTHS

●Support Applications

●Process Improvement

●System Integration

●Change Management

●Release Management

●Business Analysis

●Problem Solving

●Interface Issue Resolution

●Software Development

●System Updates

●Team Leadership

●Stakeholder Liaison

SELECT CAREER HIGHLIGHTS

●Technical Expertise: Strong technical expertise and consultation skills as a subject matter expert in various ERP systems such as Lawson, PeopleSoft HCM, Oracle Financials, and Microsoft Dynamics CRM. Provided guidance for system enhancements and development, proactively identified, and implemented process improvements to streamline workflows and enhance system functionality.

●Business Relationship Management: Effective business relationship management by acting as a liaison between business stakeholders and IT teams. Fostered strong relationships and ensured alignment of IT capabilities with business objectives to provide key operational support.

●Problem Solving and Solution Implementation: Strong problem-solving skills by identifying and resolving system issues and customized code errors within ERP applications. Investigated and troubleshoot incidents to maintain system integrity and reliability. Additionally, successfully developed and implemented effective solutions for user-identified system deficiencies demonstrated proficiency in problem-solving and solution implementation.

●Continuous Improvement and Innovation: Proactive approach to continuous improvement and innovation by introducing techniques and implementing process improvements to meet team objectives and enhance productivity. Additionally, stay updated on emerging technologies and trends showcasing a commitment to expanding knowledge and driving innovation to address evolving business needs.

●Project Leadership and Management: Successfully led cross-functional teams through the design, development, and implementation of integrated solutions for ERP applications. Ensured alignment with organizational objectives and timelines, while effectively coordinating testing efforts, managing change and release processes, and maintaining clear communication with stakeholders.

PROFESSIONAL OVERVIEW

EmployBridge – Remote, USA Apr 2016 – Mar 2024

IT BUSINESS ANALYST

•Led continuous improvement initiatives to enhance operational efficiency, customer orientation, and results-driven outcomes.

•Developed and maintained robust business structures, ensuring seamless integration between critical applications such as Lawson, CRM, Salesforce, and SharePoint sites, along with their interfaces.

•Documented comprehensive support processes and procedures, serving as a reference for efficient troubleshooting and solution implementation.

•Liaison between business users, technology teams, and support teams, fostering effective communication and collaboration.

•Developed queries and reports for legal requests and audits.

•Tier II & Tier III issues with SharePoint, BI and system reports and queries

•Proactively researched and evaluated emerging technologies and trends, optimizing business applications to meet evolving needs and expanding expertise.

•Identified and resolved Lawson system issues promptly, implementing effective solutions and documenting procedures, while also supporting seamless integration between various business applications.

Ben E Keith Company – Fort Worth, TX Oct 2014 - Sep 2015

PEOPLESOFT TECHNICAL ANALYST

•Led projects investigating project feasibility and providing technical consultations for system development and enhancement.

•Introduced techniques to meet team objectives while investigating and implementing process improvements for PeopleSoft.

•Analyzed and resolved break/fix issues, designed, and coded enhancements, and coordinated with Oracle Support.

•Ensured adherence to change control and release management guidelines.

PNM Resources – Irving, TX Feb 2014 – Oct 2014

SENIOR PROGRAMMER ANALYST

•Coordinated design, development, and implementation of integrated solutions, introducing techniques for streamlined product lines and increased resource productivity.

•Investigated and corrected incidents, implementing process improvements for enhanced workflow efficiency.

•Utilized programming skills for both new development and maintenance projects within PeopleSoft HCM.

•Acted as a PeopleSoft HCM subject matter expert, providing technical consultations and coordinating testing efforts with business SMEs to ensure comprehensive system requirements and acceptance criteria were met.

University of North Texas – Denton, TX Apr 2013 – Feb 2014

IT PROGRAMMER ANALYST III

•Contributed significantly to planning, organizing, and overseeing the activities of analysts and programmers, ensuring the smooth operation of information systems supporting UNT, UNT Health Science Center, UNT Dallas, and the UNT System.

•Supported the Team Manager by performing analytical, supervisory, and project management tasks, including assuming the role of acting team manager when necessary.

•Engaged in programming tasks for both new development and maintenance projects, utilizing expertise to enhance system functionality.

•Developed SQL queries, views and reports for PeopleSoft systems and their interfaces.

•Functioned as the primary subject matter expert for various functionalities or applications, providing comprehensive guidance and insights to the team.

Koch Fertilizer LLC – Wichita, KS Jan 2011 – Jun 2012

ORACLE FINANCIALS DEVELOPER

•Coordinated and actively participated in the design, development, and implementation of integrated solutions for ERP applications such as Oracle Financials 11i and SAS Bookrunner.

•Introduced techniques aimed at aligning with overall team objectives, enhancing efficiency and productivity.

•Designed and coded enhancements, including new procedures, reports, and queries, to optimize system functionality.

•Managed business relationships and served as a liaison between Accounting Business capabilities and IT, ensuring key operations support.

•Investigated and implemented process improvements to streamline workflows and enhance system performance.

•Developed SQL queries, views and reports for PeopleSoft systems and their interfaces.

•Identified and corrected issues in customized code within ERP applications, ensuring system integrity and reliability.

Koch Business Solutions – Wichita, KS Mar 1998 – Jan 2011

PEOPLESOFT TECHNICAL LEAD

•Managed team resources effectively, coordinating their strengths and availability to achieve objectives, while overseeing the design, development, and implementation of integrated solutions for ERP applications.

•Facilitated testing efforts by collaborating with business SMEs, ensuring comprehensive requirements and acceptance criteria, while supervising change and release management processes to minimize disruptions.

•Acted as a liaison between business and IT during migrations and outages, maintaining communication channels for seamless transitions.

•Led feasibility projects, offering technical consultations for system enhancement, and managed PeopleSoft HRMS Tax updates to ensure timely and accurate implementations.

•Developed SQL queries, views and reports for PeopleSoft systems and their interfaces.

•Planned and executed system testing within PeopleSoft, maintaining thorough procedures, and served as the main point of contact for interface issues, ensuring smooth integration of employee data.

•Introduced techniques for meeting team objectives and implementing process improvements within PeopleSoft, while investigating and rectifying break/fix issues and designing enhancements.

EDUCATION, CERTIFICATIONS, & TRAINING

Bachelor of Science (B.S.), Major: Accounting – Sterling College

Associate degree, Accounting – Hutchinson Community College

ITIL-Sevice Management - itSMF USA cert# 66234

55215A SharePoint Online Power User – New Horizons Computer Learning Centers

TECHNICAL SKILLS

ERP Applications: PeopleSoft (9.2 & 8.31 SP1 HCM, 9.2 Financials) Hannah ERP system Oracle Financials (11i, 8) Salesforce Lawson (10.0) Microsoft Dynamics CRM SAS Kronos PeopleNet ADP

TOOLs: Oracle Database MicroSoft Azure PL/SQL SQL Queries JIRA Workato Integrations BI Applications SharePoint

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