Quality Assurance Customer Service
Resume:
Debra Tripp
Inventory Control Quality Assurance (ICQA) Process Assistant June 7, 2022
Albuquerque, NM 87114
*****.***.*****@*****.***
DPMO ; Assisted pick team implementing targeted Pick Error Indicator audits to help decrease DPMO. This helped bring the Delta impact to decrease by 15 -20%. Assist with helping to getting AFM Team standardized work. Collaborating with IB and Damage Land to bridge gaps. This improved AFM find rates and also Damage land workflow for damaged totes from amnesty.
Assistance with the launch of Watchtower equipment tracking program for ICQA RF scanners. Monitored check in, check out compliance and complete, seek to understand conversations with non- compliant associates.
Pods Offline - Training PS guidelines on pods off line, bridging gaps between cross functional teams ICQA, RME, Floor Health and Stow.
Authorized to work in the US for any employer
Work Experience
Amazon Fulfillment Associate
Amazon - Rialto, CA
September 2020 to September 2021
• Learning Ambassador / Pick
• Pick
• Pack
• Ship Dock
Sales Coordinator
SunCoast Park Hotel, Anaheim - Anaheim, CA
November 2019 to September 2020
• Sales team support. Assist DOS with leads for groups, conventions and sales contacts. OnQ R&I OnQ PM system management. Build group blocks,
• Sales Pro system
• Group Resume
• Rooming lists, payments, filing and organization.
• Set up group check in room keys: along with hotel room list
• Maintaining room inventory...
• Housing agency Hotel reports, payment
• Prepare site tours for large travel agencies
• Select site tour rooms, coordinate with housekeeping
• Trade shows, prepare table set ups along with gifts to hand out
• End of month reports and calls, weekly rev calls Sales Coordinator
Country Inns & Suites Anaheim - Anaheim, CA
November 2016 to October 2019
1. Sales team support. Assist DOS with leads for groups and sales contacts. Opera system management. Build group blocks, rooming lists, payments, filing and organization. Maintaining room inventory.. 2. Site tour setup and coordinate with all of the departments with details for the tour. 3. Convention room blocks, payments, reservations with housing agencies. 4. Preparing all month end reports
5. Filing all groups, group leads and top producing companies. 6. Plan small dinner parties for groups as well as company parties.
Front Desk Supervisor
Radisson Ontario Airport - Ontario, CA
October 2010 to November 2016
Responsibilities
Ensure the shift is executed in excellent customer Service às well place the guests in preferred requests to customize the reservation... Oversee groups check in, Accounts and cash balances, Inventory. Accomplishments
I was able to actively make changes necessary for the hotel meet brand standards. Skills Used
Ability to access an issue and resolve issues in a timely matter, Excellent customer service training and reviews.
Front Desk Agent
Marriott Ontario Airport - Ontario, CA
February 2007 to October 2010
Responsibilities:
Assist with guest check in and out. Solving guest issues in a timely manor. Concierge duties, Reservations
Group rooming list, assisting sales managers
Light accounting,,Training new Front Desk Agents
Accomplishments: Attended several service training's and multiple certificates of completion, that help me give excellent customer service.
Skills Used:
Ability to listen to what the guest needs with sincere concern and compaction. Education
Licensed: Nail Technician in cosmology
Citrus College - Glendora, CA
1987 to 1989
High school diploma in General Studies
Garey Senior High School - Pomona, CA
June 1977 to September 1983
Skills
• Opera and micros (8 years)
• Computers, phones, customer service, filing (6 years)
• Hotel Experience (10+ years)
• Front Desk (10+ years)
• Salesforce (3 years)
• Customer Service (10+ years)
• Excel (6 year)
• POS (10+ years)
• Guest Services (10+ years)
• Sales Management (4 years)
• Nail Care
• Account Management
• Upselling
• Banquet Experience
• Nail Care
• Negotiation
• Catering
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