Systems Analyst Active Directory
Resume:
George Wilson
*********@*****.***
Enthusiastic professional with 15 years of experience in healthcare IT with a focus on Epic EMR. My diverse skills and abilities have afforded me the opportunity to become proficient in industries catered to the Internet and technology sectors. Looking for a challenging position that will utilize my skills obtained while focusing on growth and development.
TEKsystems- Fairfield, CA August 2022- Present
Systems Analyst:
Creation and support of AWS Virtual workspaces.
Working in a Robotics and Engineering Environment, responding to request for high level support.
Maintain security groups for user/group access, administration, manufacturing, and executive users
Provide configuration assistance to robotic engineers.
Support upgrade planning and execution of all mobile devices with JAMF, INTUNE, and MobileIron mobile device manager.
Onboarding of new employees, Setting up user accounts, Domains and work groups.
Daily support of over 1000 employees in the western hemisphere through Service Now.
Setting users up Multi Factor Authentication with Microsoft Authenticator and Cisco DUO
Working with Microsoft Azure to provide support for Active Directory, Runbook Execution, and Asset Management.
Fairfield-Suisun Unified School District - Fairfield, CA June 2021 - August 2022
Network Technician:
Install, maintain and repair district technology equipment including desktops, laptops, Chromebooks, iPads, other end user devices, peripherals, network hardware and network cabling.
Provide personal consultation and training to users for district technology.
Resolve users’ problems involving software and cloud-based applications.
Under the guidance of the Technology Support Managers, prioritize, initiate and complete work assigned in the Technology Support Services ticket system.
Work with other technology teams to retire legacy environments.
UPS November 2020 – June 2020
Package Handler:
Kaiser Permanente - San Francisco, CA May 2006 – May 2020
HealthCare IT Site Support Specialist:
Has over 15 years’ experience with Active Directory, creating accounts, adding, and removing users and granting and removing access rights.
Lead onboarding for Traveling Nurses, setting up employee accounts in Windows and in Active Directory, and granting and provisioning all access right they need
Provide correct nursing templates to match job responsibilities, along with correct access rights required to perform jobs
Experience with Epic Ambulatory and Revenue Capture, Prelude, ADT, and experience interfacing Radiant and PACS
Responsible for supporting Kaiser' nurses, front office, back office, and any additional Epic support that was needed by employees
Demonstrates a full understanding of the architecture best practices for assigned domain(s) and educates others throughout the organization on the function of architecture methodologies, governance, and standards by serving as a subject matter expert across business and /or IT teams, and presenting to internal and external audiences, including senior leadership
Coordinated the installation and implementation of Kaiser Permanente HealthConnect (KPHC) and hardware equipment
Provision and support HealthConnect Security and Reporting Access for New/Modified/Terminated employees and vendors
Create Security template for all new employees of the hospital that have access to patient information.
Update, Maintain and Retire User accounts as employee life cycle occurs.
Maintained implemented Service Level Agreement between IT departments, patient care and business partner
Specializes EPIC EMR application, including Revenue Capture, Ambulatory, Admissions-Discharge-Transfer, HIM Coder and Crystal Enterprise
Project Lead on the integration of application systems into the work environment, regarding operational and training implications as well as the coordination of solution development
General knowledge of compliance with federal and state privacy regulations including HIPAA
Conducts and/or participates in the analysis of client business processes and functional requirements in conjunction with workflows, process diagrams and gap analysis to identify overlaps and related processes.
Assess scope and impact of client business needs, evaluates existing applications that could address client requirements and develops recommendations where appropriate.
Initiates, investigates, documents and analyze innovative approaches to business and IT solutions
Provides leadership and direction as facility lead to all front office staff and management, in the planning, training and operating of automated systems with specialized support in all business areas
Serves as a single point of contact for the resolution of business partner issues while evaluating risks
Assisted in the development of project plans as well as a liaison between business partner and technical staff with emphasis on infrastructure and client profile assessment
Responsible for new hire hands on training for Health Connect Front Office, Revenue Capture workflow, Legacy and Mainframe systems
Identified areas for workflow and process improvements. Checks ideas with team and works through applications improvements to implement.
Technical Skills and Programs:
Specializes EPIC EMR application, including Revenue Capture, Ambulatory, Admissions-Discharge-Transfer, HIM Coder and Crystal Enterprise
Active Directory
Remedy Super User
A competent professional with around 20+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB.
Proficiency in Microsoft Office Suite 365
Mobile Device Management experience with Microsoft Intune, Authenticator, MobileIron, and JAMF
Mac OS
Experienced with Web browser technologies and email clients
Strong experience in an enterprise level IT Application Support
Familiarity with any coding languages to better understand the incoming tickets / issues within the applications
Software troubleshooting experience and understanding of Windows OS, Hardware, Printer, etc., troubleshooting
Education:
California State University, Sacramento - Business-MIS, 1994
Contact this candidate