Sales Engineer Senior
Resume:
BRIAN
BOTHWELL
Senior Sales Engineer
DETAILS
ADDRESS
Boise, Idaho
United States
PHONE
*****.********@*****.***
SKILLS
Creativity
Critical thinking and problem
solving
Ability to Work in a Team
Microsoft Office
Teamwork
Fast Learner
Communication Skills
Integration
Written Communication
Systems Development
TCP/IP
PROFILE
• Results-focused Senior Sales Engineer "unicorn" with strength in SaaS, effective communication, relationship management, customer service, and project management.
• Key liaison with top decision makers, assessing needs and recommending services in alignment with customer specifications.
• Adeptly communicates customer and internal challenges and opportunities to Sales Management as well as key internal partners including IT, Product Management, Marketing, and Solutions.
I'm a dynamic IT professional praised by C-suite execs for my technical prowess and strategic communication. With expertise in system management, sales engineering, and client support, I excel in problem-solving and rapid skill acquisition.
EMPLOYMENT HISTORY
Sr. Sales Engineer/Integration Engineer,
Cypher Learning
Remote
Oct 2022 — Nov 2023
In this role I worked with both the internal team as well as clients on understanding technical needs for our CYPHER LMS products. In charge of all RFPs/RFIs. Consulted clients on integrations with 3rd party applications via CYPHER CONNECT, a technology based on Workato.
• Lead on all RFP/RFIs from clients.
• Sole sales engineer and go-to on technical and API integrations.
• Led the effort to implement Workato, an enterprise application that automates complex workflows.
Sr. Sales Engineer and API Integration
Specialist, Midigator
Remote
Dec 2021 — Sep 2022
Sales
Middleware
Technical Sales
Transport Layer Security (TLS)
Troubleshooting (Problem
Solving)
Perl (Programming Language)
Customer Satisfaction
PHP (Scripting Language)
Application Programming
Interface (API)
Problem Solving
Manual Testing
JSON
Customer Support
Systems Integration
Denodo
Microsoft Windows
Sales Engineering
SQL (Programming Language)
Windows Servers
Java (Programming Language)
Virtual Private Networks (VPN)
Product Management
Sole sales engineer and API integration specialist. Engaged with all prospective and existing clients to understand the Midigator technology, APIs, integration, and troubleshooting. Responsible for continuous documentation improvement lifecycle utilizing DevOps process.
Accomplishments
• Completed approximately 40 API implementations.
• Single point of contact for pre and post-sale client technical questions, API integration, QA/testing and troubleshooting.
• Led collaboration with sales, client success and development teams to facilitate communication, build processes, and implement procedures.
• Awarded the Q2 2022 featured employee award (the "Cold Potato" award).
• Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales Data Solutions Consultant, Denodo
Technologies
Boise, ID
Aug 2018 — Feb 2021
Solved complex customer technical issues including customization, integration, enterprise architecture and general feature / functionality of Denodo products. Led custom deployments which implemented business & engineering focused requirements. Trained and engaged clients in the product architecture, configuration, and use of the Denodo Platform and related solutions.
Accomplishments
• Produced and recorded 20+ customer training modules.
• Proactively found and submitted bug reports.
• Advocated for the customer as new technology needs arose.
• Successfully deployed over 30 implementations.
• Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
• Developed an enterprise data model that integrated data from multiple sources and enabled consistent data access across the organization
Technical Sales Engineer, Kount Boise, ID
Mar 2016 — Jul 2017
Primary technical resource for the field sales force. Actively drove and managed the technology evaluation stage of the sales process. Worked in conjunction with the sales team as the key technical advisor and product advocate for our products. Articulated technology and product positioning to both business and technical users. Identified all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Established and maintained strong relationships throughout the sales cycle.
Accomplishments
• Key contributor to dozens of closed deals.
• Strengthened relationships and streamlined processes for pre-sales to support phases of deal increasing customer satisfaction and decreasing escalations.
Unix
Consulting
Relationship Management
Linux
Network Security
Network Administration
MySQL
Information Technology
Amazon Web Services
Analytics
Business Acumen
Infrastructure
DevOps
Managed Services
Quality Assurance
Enterprise Architecture
Docker (Software)
LANGUAGES
English
• Developed training materials and provided technical training to customers, resulting in a 20% reduction in customer support inquiries
Director of Quality Assurance, Balihoo Boise, ID
Mar 2013 — Dec 2015
Manager of QA team. Led efforts to automate testing of web-based SaaS application using Ranorex. Managed bug ticket system in JIRA. Worked closely with product team to review and prioritize all bugs, created a scrum-based release schedule, and coordinated emergency releases of critical or showstopper bugs. Customer support for high-priority business partners.
Accomplishments
• Reduced manual testing from 50-60 hours a month to 8-10 hours with automation.
• Reduced time in technical specs phase by 30% liaising between the sales and product teams by eliminating communication disconnects.
• Led a team of quality engineers to complete a major quality assurance project on time and within budget
Middleware Senior Systems Engineer III and
Technical Lead, Supervalu
Boise, ID
Mar 2010 — Mar 2013
Manager for Middleware Applications, Infrastructure, and Collaboration teams. Middleware Senior Systems Engineer III and Technical Lead Technical lead for multiple middleware technologies in Middleware Applications team.
Accomplishments
• Led effort to stabilize problematic WLI infrastructure and increase uptime from hours to months.
• Cut cost by $1M by migrating internal work to offshore managed services, technology architecture planning.
• Wrote technical documentation and user guides for IT systems and applications
EDUCATION
Master of Science, Computer Science, Indiana
University;
Bloomington,
Indiana
Areas of study : Robotics, artificial intelligence, cognitive science, philosophy
Bachelor of Science, The Evergreen State
College
Olympia, WA
Areas of study: Computer science, cognitive science, AI, programming, philosophy, metaphysics, formal logic, mathematics, computational systems, neurobiology
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