Customer Service Production Planner

Caudette McLaren

********.*.****@**.**.*** 414-***-****

● Goal-oriented / self-starter

● Strong work ethic

● Reliable

● Ability to multitask

● Problem-solving skills

● Production scheduling

● Excellent Communication

● Leadership/Team player

● Accept and learn from criticism

● Customer Service Professional

● Experienced Manager

● ERP and Office Applications

Professional Experience:

MCC Label (formerly Fort Dearborn and NCL Graphics Specialties)

Production Planner/Scheduler / Menomonee Falls, WI / January 2021 – June 2023 / plant closed

● Tracked production statuses to foster consistent availability and production schedule adherence.

● Review inventory stock and ordered to maintain supplies for production.

● Create PO’s

● Establish and maintain good relationships with customers, and suppliers, resulting in having a strong customer service.

● Maintained production schedules to meet customer needs

Slitter Operator May 2012 – December 2020

● Slit rolls according to size of job ticket

● Set-up machine to run a specific number of products per roll; confirm the correct LP was being ran per customer.

● Watch for quality defects

● Set-up perfs for steamer bag products and test accordingly

Production Supervisor/Scheduler June 2002 – January 2004

● Completed weekly and end of month inventories.

● Prepared employee’s schedules, handled shift summaries in finishing, and cutting departments.

● Scheduled 25+ employees while preparing schedules for press, and bindery to meet customer due dates.

Overwrap Operator December 1998 – May 2012

● Operated technical and mechanical equipment and adjusted machine settings according to work cycles.

● Make sure final size was accurate according to job ticket.

● Assisted with equipment startups while advising how to save on labor costs.

● Have knowledge of industry policies and procedures to set up and operate equipment safely.

Burger King Milwaukee, WI

Assistant Manager January 1996 – December 1998

● Led 20+ employees effectively in a fast-paced environment while overseeing the day-to-day operations of restaurant to meet sales and customer service goals.

● Ordered product for restaurant on a bi-weekly basis.

● Completing monthly inventory tasks.

● Quarterly PAR reviews to reduce waste.

Cashier June 1991 – December 1995

● Greeted customer’s and took their orders.

● Worked drive thru efficiently and kept orders under 3 min.

● Learned how to grill and keep kitchen organized and clean.

Education

Degree in Science, Milwaukee Area Technical School (in Progress)

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