Customer Service Behavioral Health
Resume:
Mercedes Brown
Independence, MO *****
****************@*****.***
• Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Communicate effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.
• Manage time and priorities in multi-task environments.
• Effective problem solver, able to assess situation and identify solutions.
• Work as part of a team and maintain a professional and positive environment.
• Microsoft Office Applications: MS Excel MS Word MS PowerPoint.
• Computer Softwares: Senior Care Zoom Skype.
Work Experience
Assisted care provider
Wyandot Behavioral Health Network-Kansas City, KS
August 2023 to Present
• Assisting clients with care such as grooming, washing and maintaining personal hygiene standards
• Preparing and serving healthy, nutritious meals, taking into account any special dietary needs and personal preferences
• Identifying activities that would appeal to the patients and ensuring that they are suitably stimulated
• Preparing food and drinks for patients
• Contributing to a clean, well-organized and pleasant environment for all patients
• Performing light housekeeping duties
• Lifting, moving, positioning and transporting clients
• Providing social companionship
• Ensuring clients take their prescribed medication on time
• Assisting with physical therapy exercises
• Escorting clients to and from appointments
• Taking clients’ temperatures, pulse and weight
• Following care plans created by medical staff
• Running errands for clients or accompanying them on errands
• Reporting any changes in health or behavior
Residential technician/substance Use tech
Comprehensive Mental Health Services, Inc.-Independence, MO August 2021 to March 2023
Answer inbound phone calls, attend meetings with clients, and provide transportation.
• Monitor and document resident behavioral activity and prescription intake.
• Provide high level of customer service to patient by using positive communication techniques.
• Offer mental and emotional stimulation through facilitation of engaging activities.
• Support residential activities and functions through active planning and participation.
• Obtain relevant information about clients through interview, assessment and case history; assist and support clients through addiction detoxification and recovery; observe, intervene and report client adherence to program goals and objectives.
• Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation of substance abuse.
• Gather and research data utilized to track the reliability and validity of treatment that has been provided; make recommendations regarding modification of services and service delivery.
• Process new clients, i.e., issuance of clothing, orientation to the rules of facilities and assist clients with daily activities, events and informational literature.
• Review files/records to insure accurate, updated documentation and provide written reports to program managers.
• Transport clients to appointments and other service locations outside of assigned program. Caregiver
Home Instead Senior Care-Kansas City, MO
June 2020 to April 2021
• Provided in-home care services for elderly clients.
• Helped with personal hygiene, grooming, and feeding.
• Prepared and served meals, handled light cleaning duties, monitored intake, and administered medications.
• Took vital signs, helped with mobility and transferring, and documented services provided. Medical receptionist/ dietary aide
Primrose Retirement Community-Kansas City, MO
August 2020 to February 2021
• Answered inbound phone calls, greeted visitors, and distributed mail.
• Took temperatures and prepared and served meals to residents.
• Documented services provided and completed various duties as needed. Cargo Customer Service Agent
Air General Inc.-Kansas City, MO
May 2014 to May 2020
· Verify import/export documents to determine compliance with local state and federal regulations for shipping acceptance.
· Assist customers with meeting regulatory compliance standards by providing customer education on proper documentation and/or shipping container adjustments
· Prepare documents for import/export of goods by entering accurate data into operational computer applications.
· Regularly communicate with business partners and other interests to ensure successful transfer of goods to keep shipment moving through to destination.
· Processed international import shipments to ensure successful U.S. Customs entry clearances and avoid delay of delivery to final consignee.
Cashier
Wal-Mart-Kansas City, MO
June 2013 to October 2013
· Assist customers through the check out process ensuring a positive customer service experience.
· Accepts cash, check, credit/bankcard transactions according to established procedures.
· Balance cash drawer and receipts documenting and reporting any discrepancies.
· Keep register neat and well stocked with needed supplies. Receptionist
Tulsa Job Corps Center-Tulsa, OK
November 2012 to December 2012
· Answer inquiries and provided information to the general public, customers, visitors, and other interested parties regarding activities at the Tulsa Job Corps Child Care Assistant
Noah’s Ark Christian Learning Center-Alexandria, LA October 2008 to April 2012
· Provide daily care for children enrolled in the center.
· Facilitate learning activities and play time for children ages 6 weeks- 12 years old. Education
Associate of Science Degree in Health and Human Services, 2022 Ultimate Medical Academy-Clearwater - Florida
June 2021 to November 2022
High school diploma or GED
Tulsa Job crops - Tulsa, OK
October 2011 to December 2012
Skills
• Documentation review
• Data collection
• Case Management
• Behavioral Health
• Medical Terminology
• Crisis Intervention
• Medical Receptionist
• Customer service
• Addiction counseling
• Crisis intervention
• Care plans
• Applied behavior analysis
• Working with people with autism
• Health information management
• HIPAA
• Epic
• Child protective services
• Medication Administration
• Mental health counseling
• Patient observation
• Patient monitoring
Certifications and Licenses
Property & Casualty License
Additional Information
Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations
Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods
Community Resources Public and Community Health Systems Program Planning Interview Techniques
Delivery of Services Program Management Social Programs Wellness Self-Care Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics
Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology
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