Customer Service Representative
Resume:
KJ KYLIE K-ANN JUTZ
West Fargo, ND, 58078
************@******.***
**************@*****.***
PROFESSIONAL
SUMMARY
I am a person with many strengths, including people skills, customer service,
math skills, persuasion, kind hearted, understanding, outgoing but humble,
mature and serious when it comes to a task at hand, always willing to learn and
adapt to new situations, always will volunteer to be the leader and representative
if needed. I am experienced in customer service, working with people and
customers one on one based on personal needs, working with money sales and
production sales, managing and supervising peers and coworkers, training new
employees, solving issues and complaints and questions from customers via
over the phone.
SKILLS
Developing Customer plans
Cash Handling management
Leadership Skills
Operational Efficiency
Food preparation and Safety
Customer service calls certified
WORK HISTORY
US ARMY 11/2020 to 09/2021
Government
Protected and guided personnel under command, maintaining safety,
well-being, and mission readiness.
Coordinated logistics for Number personnel under challenging and
fast-changing conditions.
Executed tactical operations with accuracy and control.
Communicated with command centers to develop and execute tactical
plans as an Ammunition Specialist, I enlisted in the military November of 2020
and completed my weekly and monthly training in the US Army Base located in
Grand Forks.
I was also held responsible for recruiting new members and persuading
civilians to enlist into the military to promote in ranks
I was honorably discharged/released due to a medical condition
September of 2021, but still remain as a veteran to the US Army
Reserves.
MANAGER/SUPERVISOR 12/2020 to 06/2021
Cashwise Moorhead MN
I was hired at Cashwise my senior year of highschool as an online shopper
with the responsibilities to complete the guests requests and orders, be
able to communicate with guests if a substitute was needed or if an item
was out, and to be able to bring groceries out to guests
I was promoted to manager and supervisor after month of working due to
my highly recognized customer service skills, and leadership and
management skills
The only reason I left this job was due to being put on call to complete
required training for the military in South Carolina.
Developed and implemented training programs for staff.
SERVICE MANAGER 01/2022 to 09/2022
Chipotle Grill Fargo, ND
At Chipotle, I originally started out as an evening to night crew member
with the duties that included having customer service, working with
customers individually based on their personal requests, working with
sales and money, working with food safety and preparation and distribution,
to closing the store properly that included cleaning and properly storing
food for the next day, checking daily sales and production sales
After one month of working at Chipotle I worked my way up to becoming a
trainer for new recruits
Eventually after 2-3 months I was then promoted to a service manager
which included the duties of being responsible for all employees on my
shift to managing money sales and production sales to being able to work
with customers one on one with any issues or concerns they may have
Implemented strategies to increase customer service satisfaction ratings.
Developed and maintained positive relationships with customers to build
rapport and trust.
Set aggressive targets for employees to drive company success and
strengthen motivation.
Monitored service staff performance and provided feedback for improvement.
Leveraged data and analytics to make informed decisions and drive
business improvements.
Monitored inventory levels and placed orders to replenish stock.
Maintained records of service transactions and customer feedback for
future reference.
Trained personnel in equipment maintenance and enforced participation in
exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with
industry standards and government regulations.
Only left due to having a baby the beginning of November of 2022
Evaluated employee performance and conveyed constructive feedback to
improve skills.
RETAIL SPECIALIST 01/2023 to 03/2023
TJ Maxx, TJX Companies Fargo, ND
Opened, shelved and merchandised new products in visually appealing
and organized displays for optimal sales promotions.
Answered customer questions about products and services, helped locate
merchandise, and promoted key items.
Developed strong rapport with customers and created positive impression
of business.
Delivered energetic responses to customers in-store and by telephone,
going above and beyond to serve needs.
Stocked products daily and rearranged shelving daily to meet customer
demands
Only resigned from position due to needing better income for my family
CARD CUSTOMER SERVICE REPRESENTITIVE 05/2023 to 10/2023
US BANK SERVICE CENTER Fargo, ND
Upheld a friendly and professional attitude while answering phone calls
from bank clients.
Worked with Microsoft computer software, and learned the company’s
online call system.
Graduated the certification for customer service call center for US BANK
Graduated with a 100% courtesy during phone calls
Handled all phone calls with a professional attitude even if clients were rude
Transferred clients to the correct department if they needed further assistance
Answered and resolved any questions clients asked in a timely manner
Only left my position due to becoming pregnant with my second child and
having medical risks that lead me to going on to bedrest and not being able to
come into work, and my employer was not willing to allow me to work from home.
EDUCATION
Diploma 01/2021
(graduated 1 semester early)
Moorhead High School, Moorhead, MN
Full ride scholarship for Criminal Justice Scholarship Recipient
Honoree of Academics
Awarded for Academics
Completed 56 AP credits in Spanish (Moorhead state community college)
3.8 GPA
Student Council Member
A speaking member of SADD
Ranked in Top 5% of class
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