Customer Service Business Finance

Fahim Dilloo

Mobile: 074********

Email: ***********@*****.***

Summary I am a responsible, hardworking individual who excels in fast-paced environments. I thrive on teamwork and actively contribute to achieving goals. I am also capable of working independently and handling high levels of responsibility. I am adaptable and can apply my skills and knowledge to different work situations. In high-pressure situations, I make sound decisions and value input from colleagues. I achieved a 'distinction*' in Personal Business Finance A-level, showcasing my commitment to excellence. This accomplishment has laid a strong foundation for my career aspirations.

Key Skills & Experience

• People-orientated Goal-driven

• Tenacious work ethic Customer service orientated

• Superb time management Outstanding problem-solving ability

• Creative mind-set Co-operative

• Efficient planning Cash register familiarity

• Excellent communication skills Leadership

• Engaging personality Adaptability

• Ability to work under pressure MS Office (Excel, Word, PowerPoint)

• Positive attitude to learning new things

Employment History

Personal Banker, State Bank of India- 630-632 Finchley Rd, London NW11 7RR (01/23 – Present)

- Responded promptly and effectively to email queries, ensuring clarity and accuracy in all responses.

- Conducted video calls with customers, providing personalized assistance and support, while maintaining professionalism and empathy.

- Addressed website queries and engaged in webchat interactions, resolving issues efficiently and guiding customers through online processes.

- Demonstrated strong technical abilities by swiftly resolving online banking issues for customers, troubleshooting technical glitches, and providing step-by-step guidance for navigating digital platforms.

- Received positive feedback from customers for my ability to simplify complex technical concepts and processes, fostering confidence in utilizing digital banking services.

- Proactively identifies and capitalizes on opportunities to promote cross-selling of products and services within branch operations, fostering enduring relationships with both new and existing clients through consistent telephone and face-to-face interactions.

- Drives sales growth through strategic promotion of investment bonds and buy-to-let mortgages.

- Facilitated by weekend availability, adeptly cultivates enduring client relationships while offering tailored solutions to address diverse banking needs and enhance overall satisfaction.

- Conducts rigorous analysis of Know Your Customer (KYC) and AML compliance to uphold the bank's policies and standards.

- Highly motivated and results-driven professional with a proven track record in conceptualizing, coordinating, and executing successful marketing events across diverse venues.

- Demonstrated ability to efficiently manage and actively participate in multiple marketing events, resulting in heightened brand visibility and strengthened client relationships.

Investment advisor, Montague Real Estate - 15 Stratton St, London W1J 8LQ (10/2022 – 12/2022).

-Analysing the company’s marketing strategy and implementing ideas and execution for a re-launch of the brand.

-Planning and delivering content creation ideas through different marketing channels

-Working with property developers in acquiring high-end luxury developments in the UK and International

Investment Property Consultant Internship, Thirimere Deacon Property Investment - Lansdowne House, Berkeley Square, London W1J 6ER (10/2021- 09/2022)

Successfully communicating with clients nationally and Internationally in assisting them with their Buy to Let Investment enquires.

Confidently answering inbound calls on property investment enquires

Critically analysing new and existing leads to align the investment property suited to them.

Digital and Operations Assistant, Premier Ship Models - Sunny View, Causeway Close, London, EN6 5HW (09/2018- 01/2021)

Updating purchase invoices to highlight business expenses

Managing and updating the company’s E-commerce website

Packing and dispatching products to send to various clients

Education

A level subjects:

BTEC Level 3 Year 2 Subsidiary Diploma Award in Business Tourism (Travel and Tourism): DISTINCTION*

BTEC Level 3 Subsidiary Diploma Award in Personal Business Finance:

DISTINCTION*

University: University of Westminster (09/2019- 09/2022)

Course: BSc in Business Management (Finance)

Grade: 2:1

Hobbies and Interests:

I have many different hobbies and interests:

• Reading •Playing table tennis •Cooking

• Swimming Networking on LinkedIn • Mini golfing

• Gym Sessions • Travelling

References

Available upon request

Contact this candidate