Customer Service Inside Sales
Resume:
Cassia Souza Rodrigues (Curriculum - Professional) Date of last change: 07/14/2022
Email: ********.**@*****.***
Curriculum profile: Professional
Birth date: 03/26/1984
Neighborhood: Broomall
City: Philadelphia - PA
Cell phone: +55-11-998******
salary expectation
to be combined
Resume Summary
Nothing short of excellence!
Additional information
§Profile oriented to business processes.
§Proactivity – own initiative in the search for solutions.
§High level of oral and written communication.
§Organization and planning.
§Disposition and energy for work.
Focus on excellence, focus on results.
Skills/Requirements:
Experience in B2B market;
Experience in consultative sales, with an organized, dynamic profile and a sense of urgency; Experience in large negotiations with large and multinational companies; Strong results orientation, with commitment and motivation; Ability to prioritize tasks and customers to ensure that time is maximized for revenue retention activities and that the most important customers receive an excellent level of account management; Strong time management skills, with the ability to develop and implement effective systems to manage administrative tasks and track progress towards goal achievement activities; Excellent communication skills (listening, questioning, written and verbal); Experience in relationships with Board and C-Level levels; position of interest
Inside Sales Analyst/Assistant
languages
Portuguese: Fluent
English: Basic
Spanish: Basic
Professional experience
John Richard Locacao de Móveis Ltda. - 03/2020 to 11/2021 - 1 year and 8 months
• Inside Sales - last position - 1 year and 8 months Customer service through various means of communication: chat, 0800, email and whatsapp; Prepare sales and service quotes in SAP:
.. Respond quickly to customer quote request:
.. Ensure pricing and discounts are accurate in the formal quote
.. Establish and maintain effective lines of communication with vendors and cross-functional teams to resolve Quotation related issues
Prepare sales orders for sales and service in SAP:
.. Perform analysis to accept orders from commercial customers - Deep analysis on customer's purchase order before submitting an order in SAP. Be sure to follow a checklist to cover all the details of the customer's purchase order
(Analysis
of Incoterms, Payment Terms, Delivery Date, Prices, Discounts Applied - DOA, Shipping Conditions and all other details).
.. Proactively manage the order to meet the committed delivery date and any special delivery requirements
.. Ensure customers are proactively notified of changes in order status. Track outstanding issues and take responsibility for customer satisfaction.
.. Resolve issues, challenges and direct issues related to the customer's purchase order.
... Think and participate in all improvement processes from the initial customer service to the completion of delivery, always aiming at the perfect service and in the best possible time
... Surprise and delight the customer
Classic Collection - 09/2019 to 02/2020 - 5 months
• Prospecting Analyst - last position - 5 months
Support and customer relationship via phone, emails. Contact for submission of presentation and meeting appointment. Qualification of leads for targeting the company's portfolio.
Submission and follow-up of proposal, sending of samples. Registration, sales order issuance, shipment to the factory, billing, freight quote and follow-up. And all other functions relevant to the commercial/administrative/sales department. DESCARTAVEL EMBALAGENS LTDA - 02/2017 to 01/2019 - 1 year and 11 months
• Administrative Sales Assistant - last position - 1 year and 11 months Support to the entire commercial/sales team and representatives. Receipt of order, price analysis,
insertion of order in sales system for factory production. Weekly follow-up, if necessary, register, issue sales order and follow up until final delivery. Perform daily controls in Excel, actively participate in meetings to present results. Service of large accounts, such as BRF (all brands), large dairy and meatpackers. Daily negotiation of deadlines, prices, deliveries and controls aligning them with the factory. Lumini Lighting Solutions - 08/2015 to 05/2016 - 9 months
• Administrative Sales Assistant - last position - 9 months Monitor and manage technical reports, inserting them into the Box Lumini system. Report to the commercial area, control of entry and exit of materials, products for technical assistance. Insertion of information passed on by the entire technical team to Excel. Support to the sales team, technicians and installers, intermediating their activities to the customer, commercial area
(vendors), factory and managers.
HSM do Brasil S/A - 11/2012 to 01/2015 - 2 years and 2 months
• Administrative Sales Assistant - last position - 2 years and 2 months Customer service via phone and in person.
Participate and promote the company's courses at events, fairs with clients and/or consultancy: Lectures, Forums. Manage customer portfolio, carry out prospecting and after-sales. As an administrative/commercial assistant: Provide legal support in everything related to contracts, legal documentation and bidding processes, resulting from partnerships signed with large companies in the public and private sector.
Perform internal controls, scheduling, contracts, bids and other administrative activities, reporting to the departments: legal, financial, marketing, commercial department and exchange. Responsible for the interface between the departments, client, legal, aiming at the fulfillment of all documentation and validation of closed proposals.
Sending small commercial proposals to companies, daily follow-up. List and update all necessary documentation, perform daily control and follow-up of the customer portfolio, distribution for renovations, new closings, prospecting and after-sales. Training
Graduation #1
Graduation #2
Institution: UNISA - University of Santo Amaro
Degree of training: University graduate
Course name: Technologist in Environmental Management Institution: UNISA
Degree of training: University graduate
Course name: biological Sciences
Courses and specializations
Course #1
Course #2
Course #3
Course #4
Course name: ESL - English
Institution: Delaware Library
Duration: Average (from 41 to 360 hours)
Conclusion year: 2022
Course name: excel
Institution: Prime Courses
Duration: Average (from 41 to 360 hours)
Conclusion year: 2020
Course name: English
Institution: Prime Courses
Duration: Average (from 41 to 360 hours)
Conclusion year: 2020
Course name: Computing
Institution: TransData
Duration: Average (from 41 to 360 hours)
Conclusion year: 2012
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