Accounts Payable Service Representative

Jenn Haggerty

503-***-**** ********@*************.*** Kent, WA 98032

SUMMARY

Compassionate customer service representative with numerous years of experience in banking, retail and business settings. Skilled at managing multiple clients with great attention to detail and knowledge of resources. Known for providing strong and comprehensive support to internal and external stakeholders.

SKILLS

Goal-Oriented

Client Advocacy

Continuous Improvement

Team Collaboration

Problem-solving abilities

Adaptability

EXPERIENCE

Client Representative, Engie, July 2021-Current

Spokane, WA

Delivered top-notch client support through phone conversations and email interactions. Successfully managed 30+ clients in both waste and utility, resulting in 4 upsells in my first year as a CR.

Established excellent rapport with customers through prompt responses to their inquiries and concerns.

Sought timely resolutions for customer concerns, effectively escalating issues when appropriate.

Led and facilitated voluntary employee group, Ellxwell. Mentored team member, to successfully increase efficiencies. Accounts Payable Specialist, North Pacific Management, April 2014-April 2018 Portland, OR

Managed the timely and accurate processing of accounts payable transactions, adhering to established policies.

Conducted rigorous assessment of invoices and check requests to verify compliance with company policy, while ensuring accuracy and completeness. Ensured precise documentation of payments made to vendors. Office Assistant, Crossroads Church, June 2007-September 2012 Portland, OR

Implemented organizational strategies to effectively manage office operations including calendar coordination, appointment scheduling, report generation, and record maintenance. Landlord/Property Management, HW Stewardship, November 2018-Current Kent, WA

Ensured accurate record keeping of tenant payments, highlighting any variations in payment or late fees.

Oversaw lease negotiations, rent payments, and executed evictions when needed. EDUCATION AND TRAINING

Accounting/Business classes

Mt Hood Community College, Portland, OR 2013

Bank Teller Certificaton

Banking And Financial Support Services, Bank Teller Training School, Fife, WA 1994 ELLXVATE VOLUNTEER POSITIONS

Facilitate monthly Ellxwell group

Participate in monthly Ellxage and Ellxwell Book Club

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