Customer Service Home Health
Resume:
Pamela York
Iuka, MS *****
****************@***********.***
results, often exceeding organizational objectives - Sharp attention to detail and time management, seeks ways
to improve processes, enjoys new challenges in the workplace Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Packout Lead
Tempur + Sealy - Belmont, MS
October 2023 to Present
Packing multiple orders out per night on mattress side making sure all the labels are on for shipping and processing paperwork. Doing housekeeping keeping work area picked up and cleaned for safety and for the next shift.
Stocker
Brooks grocery store - Iuka, MS
April 2023 to October 2023
Unloading the truck and stocking frozen and dry food. Customer service bagging customers groceries and taking groceries out to their car for them. Doing housekeeping keeping the store clean. RA
Dogwood Cottage Assistant Living - Corinth, MS
April 2022 to May 2023
Assisting residents with there hygiene, helping with there baths, helping some to get dressed. Cleaning there rooms, doing there laundry. Taking there vitals checking their blood pressure and blood sugar. Making sure they had their meds when needed. Fixing there meals and taking meals to the residents who stay in there rooms to eat. Helping in the kitchen preparing for residents meals. RA
Meridian Living - Meridian, MS
April 2022 to August 2022
Taking care of the residents: making sure they got their meals, their baths. Doing their laundry and keeping their apartment clean. As well as being interactive with them.. RA
Brookdale Senior Living - Meridian, MS
August 2021 to April 2022
Taking care of the residents who reside in assisted living and in memory care areas. Making sure that they got fed and got their baths and help to the dining room for activities. Making sure that they got their meds.
Nursing Assistant
Highlands Medical Center - Huntsville, AL
2019 to 2020
Initial health evaluation and individualized plan of care
● Administer medications and assist with pain management; Clean and dress wounds
● Document symptoms and vital signs; Monitor patient health and update care plan accordingly
● Instruct patients and their families on proper home care
● Provide suggestions to improve safety at home; Detect early symptoms that could lead to a hospital visit
● Supervise home health aides; Communicate with physicians, social workers or other health advisors Home Health Nurse
Right At Home Hospice and Home - Huntsville, AL
2016 to 2019
Assess and chart observations of the patient's condition at each visit
● Complete evaluation tasks, including reviewing medication and vital signs
● Provide education to patients and families on proper home health care procedures and strategies
● Coordinate with physicians, physical therapists, and occupational therapists in the patient's care plan
● Keep the patient comfortable through palliative care
● Recommend tools or devices that may improve the quality of life for the patient Key Closer
Family Dollar - Decatur, AL
2017 to 2018
Key closer for nights, unloaded truck, put up freight, went to the bank made deposits,done nightly inventory for nightly reports to turn in to home office, done refunds, relieved cashiers for their breaks and lunch. Made sure store had been fronted and all housekeeping had been done. Caregiver/Nursing Assistant
Redstone Home Health and Hospice - Huntsville, AL
2015 to 2016
Deliver patient care through the nursing home nurse activities
● Obtain and prepare patient health records for doctors to evaluate
● Administer medicines and intravenous fluids to patients as ordered by physicians
● Assist patients in laboratory and diagnosis tests
● Observe and report all symptoms and reactions of patients to treatment interventions
● Follow established nursing guidelines and regulations in patient care delivery issues In-Home Caregiver/Home Health Nurse
Always There in Home Care - Huntsville, AL
2014 to 2016
Care tasks for patients, like grooming, dressing, bathing, eating and exercising
● Assist with medical tasks like taking blood, monitoring vitals with medical equipment and reporting patient behavior and wellbeing
Press Operator
Toyota Manufacturing - Huntsville, AL
2013 to 2014
Worked on press making automotive parts
Press Operator
Goodman's Manufacturing - Fayetteville, TN
May 2010 to June 2012
Worked on press making air conditioner units
Collections Specialist
Advance Financial - Huntsville, AL
2009 to 2011
Handle inbound and outbound customer calls; finds positive solutions for tough conversations
● Take detailed notes during customer calls to ensure up-to-date accounts
● Set up payment arrangements for customers and educate them about their account
● Assist customers with past-due amounts by taking phone payments or directing them in stores
● Track monthly goals and work with team leads to meet and exceed targets
● Work cross-functionally with internal teams to answer customer account questions Press Operator
Multitronics Manufacturing - Madison, AL
June 1999 to November 2001
Made heat sinks and them for a automotive company
Press Operator
Intergraph - Madison, AL
1994 to 1995
Worked on production line making computers
Education
BS in Nursing
Athens State University - Athens, AL
May 1990 to June 1992
High School Diploma
Lee High School - Huntsville, AL
September 1984 to June 1987
Skills
• Caregiving
• Critical Care Experience
• Hospital Experience
• Nursing
• Senior Care
• Medication Administration
• Pain Management
• Vital Signs
• Home Care
• Laundry
• Hotel experience
• Hospice care
• Basic IV
• Patient monitoring
• Computer literacy
• Sales
• Food service
• Customer service
• Cashiering
• Van driver
• Writing skills
• Typing
• Cash handling
Certifications and Licenses
CNA CPR Certification Food Handler Certification CNA CPR Certification First Aid Certification
Assessments
Customer service fit — Proficient
March 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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