Scrum Master Project Manager

PATRICK R. HENDERSON 415-***-****

*****************@*****.***

www.linkedin.com/in/patrick-henderson-tahoe

IT PROJECT MANAGER

A senior level professional with extensive background in all aspects of:

Certified Scrum Master

Project Management Professional (PMP)

Cross Functional Team Leadership

Program Management

Knowledge Management

Advanced Analytics

Change Management

Business Process Optimization

Solutions Implementation

Agile Development

Competitive Intelligence

Lean Startup Methodology

PROFESSIONAL EXPERIENCE

Aquent– Contractor for American Express Global Commercial Services Information Security Stateline, NV

Project Manager 9/2022-12/2023

Collaborated with cross-functional teams to ensure project success while meeting deadlines and technical constraints to uplift client secured registration journey for leading business finance credit card company.

Documented 33 distinct international market user flows and digital product interfaces across platforms and functional areas

Developed end-to-end Lean Startup design to retire paper forms, expedite registration, and eliminate end user confusion

Collaborated with Designers, PMs and Engineers to refine user-tested InVision prototype and customize to markets

Communicated daily with PMO liaison to monitor and ensure reporting on project progress, risks, and issues

Presented new UI drafts and submitted change notifications via SalesForce for new product and local market approval

Escalated technical, cross-functional, and compliance approval issues when necessary to senior management for resolution

Led standup meetings with international tech team to ensure accurate project status updates in Confluence, Jira, and Rally

Authored requirement Features and User Stories in Rally

Participated in validation testing in close collaboration with tech team and other cross-functional product and tech teams

Apple, Inc.– Leading multinational company providing consumer electronics, software, online services. Stateline, NV

Senior Associate 4/2013-2/2018

Managed stakeholders during the execution of projects, including risks, dependencies, deliverables, with an outcome-focused mindset, demonstrating a high degree of integrity.

Developed and delivered user-centric training presentations in weekly team meetings to improve customer reliability

Drove adoption of strategy and process changes and best practices through knowledge transfer via cloud-based solution

Communicated daily with a wide diversity of employees from site support engineers to retail store managers

Advised Lean Startup projects related to continuous organizational, system, and process improvements

Participated in change impacts assessment and adoption measurement of large-scale cultural behavior project

VMD System Integrators, Inc.– Management and IT consulting firm for government agencies. Washington, DC

Enterprise Architect, Federal Energy Regulatory Commission 5/2010-12/2012

Conducted regular weekly executive-level discussions with Deputy Chief Information Officer (DCIO) to support managing alignment of IT Investments across the Federal Enterprise Architecture Framework (FEAF) including program terms, funding, and ROI.

Evaluated new technologies and provided forecasting for IT Portfolio planning and budgeting

Coordinated driving platform programs and projects Agile solution development lifecycle for releases and projects which included – backlog grooming, requirements validation, story estimations, story prioritization, sprint planning, daily stand ups, sprint demos, release readiness, and sprint lessons learned sessions.

Utilized release management and change management and procedures to follow Office of Management & Budget (OMB) guidelines and managed all tools used in the Agile software development process

Tracked the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues

Booz Allen Hamilton- Management and IT consulting firm for government agencies. Washington, DC

IT Project Consultant 4/2008-1/2010

Provided strategic consultation to clients including the US Air Force, Army, Department of Justice, and Georgetown University.

Mapped existing Decorations Delivery processes in MS Visio and posted on SharePoint to enable knowledge sharing among team members at client sites in Colorado, Texas, and the Pentagon

Organized Change Management Advanced Practitioner intellectual capital and authored summary documents of supplemental learning materials ranging from trade journal articles to highly regarded change management books

Updated the CPIC Life Cycle Cost Estimate of an IT system based on the actual implementation costs incurred at the first Component where it was deployed

Facilitated workshops comprised of the program leadership and financial senior management to capture stakeholder buy-in and ensure the most accurate estimate possible at the time of the update

Identified leading practices of organizations with similar lines of business and potential emulation improvement opportunities regarding Continuous Process Improvement and Change Management best practices

Price Waterhouse Coopers- Management and IT consulting firm for government agencies. Washington, DC

IT Project Consultant, Nuclear Regulatory Commission 10/2007-2/2008

Gathered investment data for Next Generation Automated Documents and Archives Management System and presented the investment data to client.

Made strategic recommendations for tradeoffs involving features, schedule, cost, and lifecycle

SUBSYSTEMS Technologies- Management and IT consulting firm for government agencies. Washington, DC

Senior Business Consultant, Immigrations and Custom’s Enforcement 3-10/2007

Managed cross-functional Integrated Project Team’s submission of Mixed Lifecycle OMB Exhibit 300 direct report for SEVIS and SEVIS II, raising score 14 points to a passing score.

Conducted Academic and Law Enforcement user groups to translate customer feedback into SEVIS II requirements

Provided strategic guidance and day to day execution oversight to the Scrum team ensuring successful delivery of prioritized workstreams.

Guided and supported all assigned members of the Agile IT PMO team compliant with OMB and CPIC for new SEVIS II

1Source/Energy Enterprise Solutions- Information technology consulting firm for government agencies. Washington, DC

Business Process Consultant 9/2005-3/2007

Provided IT consultation to clients including the Departments of Homeland Security, Energy, and Commerce.

Baselined existing Change, Release, and Configuration Management processes and created standardized Configuration Management Process compliant with Capability Maturity Model Integration (CMMI) standards

Managed overall client engagement including the support of new project requests, change management, requirement documentation and management of deliverables including project plan and milestone tracking

Authored service performance report and improvement recommendations for executive summary presentation to client

EDUCATION

Master of Business Administration-University of California/Davis, CA

Bachelor of Arts- College of William & Mary/Williamsburg, VA

LANGUAGES

Spanish: Bilingual

Japanese: Proficient

TECHNOLOGY

Microsoft: Excel, Word, PowerPoint, Outlook, Visio, Access, Publisher, Project, SharePoint, Azure, Visual Studio

Apple: macOS, iOS, watchOS, Pages, Numbers, Keynote, iCloud

Atlassian: Confluence, Jira,

InVision, Rally, SalesForce, Smartsheet, Adobe CC

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