Customer Service Account Manager
Resume:
Lisa M. Barbee
Phone: 703-***-****
Liberty Township, OH 45011
Email: *******@*****.***
Professional Summary
Developing strong relationships with customers
skills
Excellent B2B Development
Customer relationship building
Teamwork and team leadership
CRM & Salesforce proficiency
Operational excellence
Staff management
Key decision making
Excellent time management
New Account Development
Key decision making
Energic & driven
Strong work ethic
Professional Experience
Kelly Services Connect/Johnson and Johnson – Blue Ash, OH 2021-2023
Customer Quality Complaint Intake Specialist (Medical Devices)
Providing exceptional customer service while maintaining knowledge of their product profile.
Supporting Phone complaint intake for all medical device products.
Managing direct line call backs for all medical device products.
Supporting credit and replacement process.
Supporting all other types of complaint submissions (i.e., mail, fax, email, etc.)
Managing CST domestic complaint submission and move files to intake complete.
Managing additional information follow up and journal article review process as defied by Customer Quality procedures.
Participating in complaint-based projects on an ad hoc basis.
Frontline Manage Services - St. Louis, MO 2019 - 2021
Account Manager
Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for assigned portfolio
into new customers.
Facilitates meetings with billing attorneys and stakeholders, highlights opportunities to improve cash flow
Acts as a liaison between client and attorney to resolve outstanding balances while preserving the attorney-client relationship
Keeps accurate and detailed records regarding collection activities in the Firm’s Accounts Receivable Collection Software
Green Guard First Aid & Safety / Unifirst Corp - St. Louis, MO 2018 - 2019
Outside Sales Rep / Account Manager
Performed outside B2B sales by prospecting & cold calling to increase sales lead pipeline to convert leads
into new customers.
Conducted face-to-face sales calls with CEO’s, owners, business executives. directors, and managers to establish new business
Quoted prices, provided cost analysis and other bid specifications
Build strong rapport and working relationships with safety professionals to establish a diversified network of connections creating a large book of business of safety professionals and companies
Enjoyed travel for meetings. conferences, and trainings scheduled events
Performed effectively in self-directed work environment, including managing day-to-day operations and decisions
Royal CANIN, A Division of Mars, St. CHARLES, MO 2015 - 2017
Sales Consultant
Demonstrated unwavering commitment to customer service, adding new customers while maintained premium service levels with existing accounts.
Handled accounts that were current and past due.
Answered client queries and identified new business opportunities among existing customers.
Demonstrated a high level of leadership and team working skills at all time.
Assisted in training new hire on software.
Nigel’s Flooring, St. CHARLES, MO 2014 - 2015
Project Manger
Responsible for providing exceptional service to accounts.
Answered customer calls and collected on past due invoices.
Conducted follow up called to ensure customer was satisfied with level of service.
Assisted in training new hire on software.
ACCUSCRIPTS PHARMACY, Chesterfield, MO 2014 - 2014
Business Development Manager
Sales and marketing for an independently owned and operated pharmacy specializing in long-term care.
Educated and trained clients on service and technology as well as consulting on the best course of action.
Kept current on education in healthcare and insurance trends.
Kept meticulous client notes in Salesforce
CAREER EDUCATION CORPORATION, St. Peters, MO 2012 - 2014
Employer Development Specialist
Conducted life cycle of staffing analysis for a national healthcare institution that represents private
college and universities.
Interpreted, developed, and executed job requisitions for qualified candidates.
Conducted resume writing workshops with mock interviews and techniques for students.
Provided career guidance and coaching for students and graduates.
Education & Training
Bachelor of Arts, Organization Studies, Fontbonne University, St. Louis, MO
Volunteer Experience
Big Brother Big Sister. St. Louis
Alexandria Virginia Domestic Violence Program
Junior League of Northern Virginia
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