Customer Service Home Health

Marc K. Frantz

*** ************ ***** • Newington, CT 06111

959-***-****• *********@*****.***

PROFESSIONAL PROFILE

Highly motivated, customer service-oriented college graduate with diverse career experience in customer service, the medical field, sales, and marketing. Perceptive, resourceful, and keenly attuned to customer needs as well as verbal & nonverbal cues. Compassionate and attentive with demonstrated interpersonal skills. Bilingual – English/Spanish. Computer knowledge includes Microsoft Office Suite, MISYS, SurroundLab, SABRE, ALL SCRIPTS, and CareLogic.

WORK EXPERIENCE

VNA Healthcare, Hartford, CT 2012–2013 Scheduler/Administrator

-Made appointments for home health aide visits while simultaneously triaging phone calls and computer system interfacing utilizing CareLogic and AllScripts as well as MICROSOFT Outlook

-Managed timecards and payment re-imbursement for home health aides

-Ensured efficiency, safety, and timeliness of home health aide services and both internal as well as external client satisfaction as part of the administrative services team

Advocacy Unlimited, LLC, Newington, CT 2011 Latino Outreach Coordinator

-Outreach into the Greater Hartford recovery community on all-levels

-Translation of written literature, et cetera, from English to Spanish in addition to verbal communication

-Warm-line counseling, telephone-triaging, computer-interfacing, and data entry

-Representing and engaging the community in reference and regards to Advocacy Unlimited initiatives such as educational awareness and education

Clinical Laboratory Partners, LLC, MidState Medical Center, Meriden, CT 2006 – 2010 Phlebotomist

-Provided blood-sample draws in a 120-bed hospital in an accurate, safe & efficient manner

-Entered all required data into computer system

-Handled phone calls from clients regarding all services provided while simultaneously interfacing with Surround Lab and MISYS computer systems

Filene’s, West Farms Mall, Farmington, CT 2002 – 2004 Sales Associate

-Assisted customers in a commission-only merchandise department

-Achieved excellence in customer service and satisfaction while consistently attaining a high-volume sales quota

-Ran a point-of-sale register -opening, maintaining, and closing

-Ensured an accurate, detailed account of all transactions

US Airways, Bradley International Airport, Windsor Locks, CT 2001 Passenger Service Agent

-Provided World-Class customer service to all passengers

-Assisted customers in boarding and de-boarding flights

-Provided assistance to customers in claiming travel items

-Utilized SABRE computer systems to assist in all passenger service operations.

EDUCATION

-Certificate in Community Advocacy, Advocacy Unlimited, INC.

-Certificate in Compassionate Activism, Advocacy Unlimited, INC.

-Franciscan University of Steubenville, Steubenville, OH

Received Bachelor’s in Liberal Arts in 2000

-Capital College – 2010-2011

Healthcare Studies - GPA of 3.85

-Tunxis -2015

Healthcare Studies

VOLUNTEER EXPERIENCE

-The Travelers Championship-TPC River Highlands, Cromwell, CT

-Transportation Crew, Pro-Am Caddy, Administration, 2014, 2018

-Jefferson House, Newington, Connecticut. Volunteer in the Department of Recreational Therapy and Therapeutic Services, 2011-2021

-Newington Town Democratic Committee, Active member, 2020-Present

-Justice of the Peace, State of Connecticut, 2021-2024 term

-Town of Newington, Human Rights Commissioner, 2021-2023

-Active member of the Capitol Region Council of Government (CRCOG), 2021

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