Sales Manager Executive

Ally Owoc

Growth Focused Leader

Traverse City MI, 49696

Phone: 708-***-**** E-Mail: ********@*****.*** LinkedIn: www.linkedin.com/in/alison-owoc Summary

Seeking growth in Customer Success Management and Operation Management careers. Executive manager with over nine years experience in operations management, staff development, sales forecasting, budgeting, and CRM in multi-million dollar locations.

Professional Development

Executive Manager- American Eagle 2021-Current

n 13% increase in employee engagement and satisfaction through regular feedback and recognition initiatives, leading to a 10% increase in productivity

n 20% reduction in time-to-hire through optimized recruitment processes and streamlined hiring procedures n Successfully managed a team of over 30 employees, resulting in a 5% increase in sales and a 1% in overall shrinkage

n Led district sales leader training calls to provide business expectations and requirements to succeed with analytical and behavioral metrics for performance management n Experience in conflict management and HR policy

n Maintain KPI expectations and budget through business analysis for current forecasts and to LY comparisons General Manager, Assistant Manager, Supervisor, Associate- Lakeshore Learning 2015-2021 n Demonstrated experience in team leadership and project management with a proven track record of successfully implementing projects and change within the organization n Improved customer satisfaction ratings by 14% through enhanced employee training and customer service initiatives

n Decreased employee turnover by 9% through improved employee engagement and retention strategies n Achieved an average inventory turnover rate of 4 times per year Store Manager Collaborator- Jewel-Osco

2017-2018

n Managed daily ordering, budgets, and P&L statements resulting in a 10% increase in profitability and a 5% decrease in expenses

n Improved inventory management, resulting in a 15% reduction in inventory costs and a 18% increase in on- shelf availability

n Reduced inventory shrinkage by 12% through implementation of advanced security measures and staff training

Education

Benedictine University- Lisle, Illinois 2011-2015

Bachelor in Psychology/ International Psychology Honor Society Skills

■ Operations Management ■ CRM ■ Inventory Control ■ KPI solutions ■ Payroll ■ Strategic Planning

■ Recruitment ■ Conflict Resolution ■ Profit and loss management ■ Microsoft Excel ■ Salesforce

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