Front End Service Desk

Sean Spring

******.*****@*****.*** 970-***-****

LinkedIn Profile: https://www.linkedin.com/in/sean-spring-963566239

Team Player Communicator Quick Learner Adaptable

Professional Punctual

Summary of Qualifications

6+ years of experience leading teams and developing employees.

Communications skills proven through leading team meetings and participation in discussions with department heads.

Practical knowledge of full development lifecycle.

Education

OZARKS TECHNICAL COMMUNITY COLLEGE Springfield, MO: 2022-2024

Certification of Specialization in CIS: Computer Programming Springfield, MO: Dec. 2023

Associate of Applied Science in Computer Information Science Springfield, MO: May 2024

Certifications

AMAZON WEB SERVICES

AWS Certified Cloud Practitioner Springfield, MO: Dec. 2022

CERTIPORT

Information Technology Specialist:

-JavaScript Springfield, MO: May 2023

-Databases Springfield, MO: Dec. 2023

-Software Development Springfield, MO: Dec. 2023

Professional Experience

CITY MARKET/DILLONS (KROGER FAMILY STORES) Montrose, CO/Springfield, MO: 2006-2014

Front End Manager, Service Desk Clerk, Accounting, Receiving, etc.

Managed front end checkers, baggers, service desk and scheduling.

Ran Western Union software, high multitasking position.

Ran Excel spreadsheets for accounting and handled safe drops.

Scanned in products, checking them against expected inventory.

BASS PRO SHOPS (CORPORATE HEADQUARTERS) Springfield, MO: 2015-2021

Customer Care Center Team Lead

Managed 5-9 people, scheduling, and commissions.

Designed, created, and deployed current call tracking system for the department.

Collaborated with other team leaders for team performance reviews.

Assisted with and lead meetings with Customer Care group and vendors.

OZARKS TECHNICAL COMMUNITY COLLEGE Springfield, MO: 2023-2024

Web Services Assistant (Work/Study Program)

Code reviews.

UX use case studies.

Contact this candidate