Customer Service Data Entry
Resume:
April Littlefield
Oakland, CA *****
********************@*****.***
Obtain a Customer Service/Supervisory position and use my experience to enhance customer loyalty and build client relationships.
15 years of Customer Service and Supervisory experience in Transportation and Professional Industries.Computer knowledge to include Microsoft Office, Power Point, Oracle PeopleSoft, Google Doc and data entry.
Work Experience
Operations Supervisor
Bay Area Rapid Transportation - Oakland, CA
January 2004 to February 2019
Transportation industry providing customer service, supervision, rail operations, reports, dealing with emergencies and managing stations.
Operations Liasion Supervisor
Bay Area Rapid Transportation
January 2018 to January 2019
Worked in inclement weather and areas to include underground, ariels, and graded trackways overseeing the work performance of the trackway area and monitoring non District workers to ensure their safety from high speed on rail trains and track equipment. I am a certified Roadway Worker. Other responsibilities included communicating with the Central Operations Control Center to confirm location of workers, correct fouling of tracks, verifying electrical third rail power was off, ensuring that all jobs being performed were cleared and being performed safely, that all personnel and equipment were completely clear of the trackways and that trains were able to continue at normal high speeds for commuter services. Train Operator
Bay Area Rapid Transportation
February 2009 to January 2018
Responsible for operating a high-speed train with up to one thousand passengers. Job duties included professional customer service, in depth knowledge of the train and its computer functions, various radios, map reading, troubleshooting and dealing with emergencies. Station Agent
Bay Area Rapid Transportation
January 2004 to February 2006
Responsible for overseeing the entire operation of the station and being the face of the district. Duties included opening/closing the station, stocking tickets in vending machines, performing minor maintenance, ensuring the safety of the customers and other employees working in the station, providing excellent customer service from assisting with ticket purchases, providing directions as to what train to take and transfer points, map readings, refunds, complaints, accidents/injuries, lost children/items and responding to all emergencies inside the station or on trains berthed at the station. Education
High school or equivalent
Skills
• Customer Support
• Customer Service
• Call Center
• Excel
• Microsoft Word
• PeopleSoft
• Oracle
Certifications and Licenses
Driver's License
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