Customer Service Shift Lead
Resume:
Soudabeh Mohammadi
Calgary, Alberta T3G 2G9
***********@*******.***
My name is Soudabeh Mohammadi, I reside here in Calgary, Alberta. I am looking to obtain a part time job. I am currently employed in Paladin security since the past 3 years. My objective is to secure a responsible career opportunity to fully utilize my training and skills to ensure the success of the company I am applying for.
Experience
Paladin Security
Shift Lead
05/2020– Present
• Supervising co-workers to ensure site is running smoothly
• Providing training to new security officers
• Taking in charge to minimize security risks on site.
• Patrolling site on foot to check for any damage to property, leakages, fire, smoke, safety hazards, safety concerns, unsecured doors.
• Experience in dealing with vulnerable people/ individuals suffering from mental illnesses.
• Reporting incidents and providing video surveillance if needed.
• Daily occurrence reports/ incident reports
• Received training in fire safety of high-rise buildings/ bomb threat/ Active shooter/Traffic control/ Slips, trips and falls/ WHIMIS/Mental health etc.
• Certified in CPR
• Addressing tenant complaints
• Issuing access cards/ creating new access cards/ enabling or disabling access. Winners
Sales Associate
06/2008– 08/2010
2
• Demonstrate a high degree of customer service
• processing all refunds, exchanges, and purchases in accordance with company guidelines.
• Responsible for the daily administration of store funds in and out of the cash office.
• Greeting customers and providing assistance to best fit their needs
• Ensuring the store is well maintained and organized
• Problem solving any customer complaints
McDonalds
Shift Lead/ Crew member
11/2003– 06/2019
• 16 years of experience in Customer service and sales
• Ability to work in a fast-paced environment
• Keeping work area sanitary and organized
• Greeting customers/ providing a clean and safe environment
• Preparing food and drinks
• Cashier
• Directing other crew members for orders to be prepared in a timely manner
• Food safety/ inventory stocking
• Ability to problem resolve any complaints from customers Education
Columbia College
September 2009
English Cliff Second Language
Halema School
Achieved Grade 12 Diploma
Communication/Skills
• English – Advanced
• Farci- Advanced
• Microsoft: word processing
• Customer service skills
• Problem solving skills
3
• Leadership
• Organization skills
• Has own vehicle and driver's license
Certifications
• Security license
• Certified in First Aid & CPR
References
Available upon request
Contact this candidate