Customer Service Quality Manager
Resume:
Michael L. Dosemagen
***************@*****.***
I am seeking a fast-paced work from home position where I can apply my experience to benefit an employer and their efforts at future growth.
Education
J. I. Case High School – Racine, Wisconsin – Graduated June 1968
Gateway Technical College – Kenosha, Wisconsin – associate degree in automotive technology - 1970
Spring Arbor University – Spring Arbor, Michigan – bachelor’s in management – 1986
American Society for Quality Control – Certified Quality Engineer - 1984
Work History
Walker Manufacturing Company – 1973 to 1986
Corporate Manager, Quality Assurance. Responsible for aftermarket and OEM quality programs in a multi-plant environment. Major OEM customers included General Motors, Ford and Chrysler. Worked extensively with aftermarket sales, customer service and OEM sales to assure we met all customer quality needs. Developed quality training program the increased quality awareness for our 6,000 employees. Performed internal quality audits at our plants. Also was responsible for internal quality system audit at our individual plants.
Gill Manufacturing Company – 1986 – 1989
Quality Manager. Metal Stamping and Assembly for Automotive and Appliance Manufacturers. Developed Lab that provided in-house metallurgical testing for our products. Developed Quality systems that earned us the highest ratings of 600 suppliers from General Motors at the time. The lab also earned certification from General Motors. These ratings carried over to other customers. The lab allowed improvements in overall plant productivity as well as quality gains.
Sunbeam Outdoor Products – 1989 – 2000
Corporate Quality Manager. Managed the quality function in a multi-plant outdoor furniture company. Reduced quality costs by $5 million in my first year and made subsequent reductions in successive years. Developed quality systems that included product improvement in design, production, returned goods criteria. Served as expert witness or company representative in product liability litigation. Worked with all departments to improve quality levels. I worked extensively with customer services to resolve major customer quality issues. Also worked with Product Engineering to improve product design quality.
Leaf Guard of Middle Tennessee – Sales Representative –2001 to 2005
Leaf Guard is an ingenious rain gutter that never requires cleaning. This results in a very costly system. When I started with Leaf Guard our office had four salespeople. We ultimately reduced our sales staff to two while at the same time increasing our sales volume. Our two salespeople were our general manager and me. I was the first line of contact with my clients for customer service issues.
Lowe’s Home Improvement Warehouses – Inside Lawn & Garden Sales Specialist – 2003 to 2005
I was responsible for the sale of lawn and garden power equipment for a Lowe’s store. There were approximately 450 stores in our region, and I was among the top five individual sales specialists in sales volume.
AIRserv – Regional Sales Manager – 2005 to 2008
AIRserv positioned and serviced tire inflation machines and vacuums for convenience stores and gas stations on a revenue sharing business. I was responsible for a sales region consisting of all or a part of ten Southeastern States. I was “off the draw” quicker than any RSM in the company’s history and earned Salesperson of the Year in my second year. I worked extensively with Customer Service and Branch Management to ensure the installation of our machines was done in a timely manner. I followed up with my customers to ensure our machines were operating properly and generating revenue for our customers and us. I also mentored other RSM’s regarding the systems I developed to manage my accounts.
Castle Tile and Hard Surface Cleaning – 2008 to 2011
I started and operated my own residential and commercial ceramic tile and grout and concrete surface cleaning business.
Skills
Proficient in Microsoft Office including Power Point, Word and Excel.
Excellent problem definition and problem-solving skills.
Great multi-tasking skills.
Excellent organizational skills and time management skills.
Always eager to learn new ideas and skills. Recently obtained Tennessee and Arkansas Life Insurance Producers Licenses.
Excellent communication skills including written, verbal and email.
I love volunteer work with stroke survivors and our local Rotary club.
I wrote and published a 230-page stroke book for stroke survivors, Note Quite Your Typical Stroke Book.
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