Data Entry Customer Service
Resume:
JACQUELIN
HAWKINS
**********@*****.***
San Antonio, TX 78222
A results-oriented and highly organized experienced administrative clerk proficient in typing, customer service, data entry, and management. Seeking an administrative position with a desire to utilize my military experience and discipline and to leverage my administrative strengths in an organization which allows for career development and growth.
PROFESSIONAL SUMMARY
JCHawk Hair - Owner
6326 Sovereign Drive • 12/2021 - Current
Salon Ailante - Salon Manager
08/2002 - 03/2012
Milan Institute Of Cosmetology - Phase I Instructor San Antonio, TX • 04/2012 - 12/2013
U.S. Army - Executive Assistant
10/1993 - 09/2000
WORK HISTORY
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Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
I provide services of relaxers, short haircuts, layering cuts and color retouch.
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Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences. Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Maintained a clean and welcoming salon environment. I provided services such as relaxers, perms, roller wraps and perms.
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Improved student comprehension by incorporating diverse teaching methods and materials.
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Boosted student performance by providing individualized support and targeted feedback.
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Enhanced classroom collaboration through the implementation of group projects and team-building activities.
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Increased student motivation by developing engaging lesson plans that catered to various learning styles.
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• Streamlined executive communication by managing emails, phone SKILLS
• 75wpm
• MS Office
• Critical Thinking
• Data Entry
• Management
• Customer Service
• Leadership Skills
• Business Operations
• Conflict Resolution
Milan Institute
San Antonio, TX • 07/2012
Instructor License
Milan Institute
San Antonio, TX • 06/2005
Operator License
US Army
Fayettville, NC • 07/1997
Primary Leadership Development
US Army
Wahiawa, HI • 05/1992
Personnel Records Specialist
EDUCATION
The Glam Squad - Salon Owner/Hair Stylist
San Antonio, TX • 03/2013 - 10/2020
calls, and scheduling appointments.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
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Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
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Improved office efficiency by implementing new filing systems and document management processes.
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Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
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Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
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Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
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Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
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Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
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Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
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Greet and assess customers to determine need, Experienced in conflict resolution for all parties involved, Able to communicate effectively both written and orally, Facilitated and instructed on-the-job training to new employees on a bi-weekly basis
CUSTOMER SERVICE
Completed monthly evaluations on employees to discuss work performance and promotion requirements, Effective problem solving skills, Managed a team of 27 employees, Able to delegate tasks accordingly, Mentored and counseled staff on behavioral progress to create and complete action plans
LEADERSHIP MANAGEMENT
Able to work in a fast-paced environment, Proficient in MS Office
(Word, Excel, Power Point, Outlook), Excelled in data entry to include memorandums, spreadsheets, and email, Managed personnel files to ensure all documents were current and updated, Completed scheduling and all travel arrangements for the executives
ADMINISTRATIVE CLERICAL
Contact this candidate