Customer Service Care

**/**** - ******* ******

Doordash, Lubbock, TX

Deliveries from reastraunts, pharmacies, retailers to customer homes or work places

**/**** - **/**** ******** CARE REP.

AT&T WIRELESS, Lubbock, TX

Received inbound customer service calls in Loyalty Department Deescalated customer tensions with a willingness to address all issues they were having with service

Addressed customer concerns and evaluated customer accounts to find best solution for customer concerns

Took payments and made payment arrangements

Entered alternate and new data into system to ensure customer accounts were up to date with any changes required during a call Entered detailed notes on all accounts to ensure that the next representatives would know what the most to focus on if customer called 03/2016 - 10/2020 Asset Protection Customer Specialist WAL-MART ASSOCIATES INC, Denton, TX

Assisted AP team in assessing potential theft threats. Assisted AP team to administer systems to reduce loss, maintain inventory control, or increase safety.

Administered receipt checks for anything un bagged or under carts, as well as when requested by APAs or APMs

Assisted in training loss prevention staff and store employees on loss control and prevention measures.

Assisted APAs and APMs in making stops as a witness Stopped unpaid items at the door

Assisted customers at door who entered with a return item and directed customer traffic

TAMARA DIAL

4701 E RICE ST, Spc 34

Lubbock, TX 79403

Phone: 940-***-****

Email: ***********@*****.***

Objective

Looking for a job with a fast paced company with many chances to advance. Ability Summary

Hard working, highly motivated team player.

Employment History

Education History

General High School Curriculum

High School Diploma

Lubbock High School, Lubbock, TX

Available to start work immediately.

References Available on Request

Occupational Licenses, Certificates and Training

Honors & Activities

Volunteered as a troop leader for American Heritage Girls through my church while living in Denton Texas. Set up donations for hurricane relief while at Walmart as an APCH. Enjoy giving back to my community in any way that I can.

Additional Information

Detailed References

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