Program Manager Project
Resume:
NATHANIEL LEWIS
******@*****.***
Summary
Project/Program Manager with a proven track record of achieving organizational goals that surpass client expectations while maintaining quality.
Established, matured and managed high performing organizational PMO departments at both the Business and Program Manager Level.
Excellent blend of business orientation, combined with technical, analytical and problem solving experiences throughout career.
Key professional highlights
Translated 20 complex applications including custom, educational, human resource, medical, and call center requirements into a unified product deliverable, directing operations excellence and driving continuous process improvement for the department.
Managed worldwide and domestic onshore and offshore IT teams with high quality coaching, consulting, and enthusiasm, contributing over $2.3M in revenue and cost savings while slashing release times 12%.
Proven record of successful progressive leadership by overseeing all IT functions impacting departments including Change Management, Operations, Business Services, Human Resources, Finance, and Marketing.
Areas of Expertise
• Strategic IT PMO establishment, maturation and technical staff development
• Enterprise Project Disaster Recovery and Backup
• End-to-end EPPM data analytic to deliver real-time visibility into actionable information
• Agile Project Managementt and Hybrid PMO manager
• Managing diverse IT staff to develop unified team structures and environments
Certifications and Credentials
• The Complete Agile Project Manager (PMI 9-course series)
• Managing Projects with Project Professional 2013
• SharePoint 2013 Administrator Training
• Managing Projects with Microsoft Project Server 2010
• CA Clarity V12.0 Functional and Administrator Training
• IT Services Management
• Leadership Skills and Team Development for IT and Technical Professionals -
• Managing Today’s IT and Technical Professionals
• Project Management Professional Certification – (PMI)
PROFESSIONAL EXPERIENCE
Sales Associate – Houston, Tx May2023 - Present
Home Depot
Responsible for providing friendly service to customers by understanding the customers needs and giving the proper assistance.
Maintained in-stock the the necessary assets to meet departmental needs.
Completed license and actively assist departments in moving products utilizing the following equipment: Reach, Forklift and Ballymore lift.
Provided process improvement assessment/review to management to improve Business Processes throughout the store.
Selected by store manager as store member to be an Coach to new associates
Member of VOA (Voice of the Associate) to provide employee recommendations
Project Manager – Houston, Tx September 2017 – April 2023
Apex Homes USA
Responsible for meeting with vendors, inspectors and contractors to confirm project approval according to HUD guidelines
As Program and Project Manager, I have completed over projects on time and under budget. This role included analyzing the specific needs of the customer and delivering the the most ideal solution.
Managed the completion of interior product design inside the home and worked with cross functional teams to deliver improved results.
Lead detail analysis of cost processes and contractor budget constraints to ensure quality service.
Technical advisor on all product installation and provided training to customers and buyers on end products
Senior Project Manager– Houston, Tx March 2014 - April 2017
HealthHelp
Managed new radiation oncology projects and setup project management best practices according to Project Management Institute criteria.
Collaborated with internal and external clients and identified 4 process improvement on system processes by defining the “as is” and “to be” system.
Managed day to day client deliverable and ensuring Service Level Agreements are adhered to diagnostic imaging system claims by defining all modality criteria.
Responsible for managing the delivery of a project portfolio of 3 applications. Took over these projects and delivered on time utilizing Agile best practices.
Built core business strategies which decreased workload and improved company efficiency and revenue by 17%.
Aon Hewitt - The Woodlands, TX January 2011 - February 2013
Integration Project Manager
Managed the day-to-day business operations of Health and Welfare application portfolio, PMO process improvement, project plans, system design, development, and implementations.
Liaised with clients for requirements and input to architect PeopleSoft solutions, such as accounts payable/accounts receivable (AP/AR) and general ledger (GL).
Managed internal website redesign for 21 clients; resulted in increased sales volume by 15% and a reduction in call center support inquiries of 30% from last year annual enrollment.
Led successful analysis, design, and deployment of 14 client integration plans; included initial budget set-up and resource management of staff.
Provided guidance to executive team, quality assurance team, stakeholders, and staff; identified business and operational requirements for 20 clients.
Houston Independent School District - Houston, TX August 2007 – October 2010
Senior Technical Project Manager
Responsible for the management, integration, configuration planning, and deployment of NET custom applications; ensured delivered on schedule, within scope, and budget; major systems deployed included healthcare, medical, payroll, mentoring, and absence management system.
Managed 23 resources through development, portal, and support of several major enhancements; used PMI best practices.
Managed the initial project team in new external web site design of HISD GradeSpeed.NET.
Led project team; included stakeholders of Administrators, Principals, and teachers; implemented external web application: Mentor Activity System (HISD Employee Portal-User Guide still in use today after deployment).
Implemented Business Process Improvement and Stakeholder best practices for Change Requests; led enhancement VS major project changes; streamlined the process by 15%.
Performed as SharePoint Administrator; managed the Change Management process, communicated plans to management, and production access for IT resources.
Hewlett Packard/Compaq Corp., Houston, TX February 1997 – August 2006
Project Manager/Senior Business Analyst
Led/managed implementation of multiple custom application projects; included both domestic and offshore project support plans and resources.
Performed as PMO manager for two years; directed project deliverables from opportunity definition to application support.
Implemented a major program of 10 projects; utilized service level agreements according to ITSM standards which allowed better team coordination between IT and end users.
Implemented new Waterfall methodology of global projects from Opportunity Development through Support.
EDUCATION
George Washington University - Washington, D.C.
Masters Certification – Project Management
University of Texas at Arlington – Arlington, Texas
Bachelor of Business Administration
TRAINING/CERTIFICATIONS
Project Management Institute - Newtown Square, PA
Project Management Professional Credential (PMP)
George Washington University - Washington, D.C.
Master Certificate in Project Management (MCPM)
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