Customer Service Data Entry

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Experience

Amazon Warehouse Fort Worth, TX

Associate 10/2023 - 05/2024

Scanned all packages to ensure they were delivered to the right destination. Checked all sides of the packages to make sure that it was not damaged. Aetna, a CVS Health Company Plant City, FL

Customer Service Representative 01/2023 - 10/2023 Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Handled customer inquiries, answered questions, and resolved problems in a timely manner Mailed out all ID cards

Changed primary care physicians

Clerk QuikTrip Olathe, KS

03/2021 - 09/2022

Processed sales transactions to prevent long customer wait times. Delivered high-quality customer service through deep commitment to knowledge and performance. Observed deadlines, enabling timely completion of tasks. Oversaw office inventory by restocking supplies and submitting purchase orders. Assisted team members with special projects by coordinating records and resources to meet expected requirements. Chiropractic Assistant Advanced Sports and Family Chiropractic Overland Park, KS 08/2020 - 08/2021

Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision. Scheduled appointments for patients via phone and in person. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Kept patient rooms clean between services and removed used linens for laundering. Inputted patient data using chirotech and provided appropriate updates to records. Recorded vital signs and medical history for 100 patients each shift. Answered phones, scheduled appointments, greeted patients and ordered supplies. Verified appointment times with patients, preparing charts, pre-admission and consent forms. Communicated with patients by phone and via written correspondence. Printed and filed examination data records according to HIPAA patient standards. Assisted back office patient processes to reduce office wait times. Evaluated and reported current equipment inventory to appropriate sources. Ordered and received disposable supplies and created SAP purchase orders. Skills

Spreadsheet development, Schedule and calendar management, Billing and invoicing, Customer satisfaction, Handling payments, Verbal and writing communication, Document editing Education

CHEYENE GOODLOW

816-***-**** **************@*****.*** Olathe, KS Eastern Hills High School Fort Worth

05/2020

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