Customer Service Leasing Agent

Johana Fuentes

Objective

Highly motivated and results-driven professional with over 5 years of

experience in the apartment complex industry. Eager to expand my skill set and advance my career within a dynamic and growth-oriented environment. Work History

Khan’s Properties, Washington, DC 2017 - Present

Assistant Leasing Agent

• Assisted with addressing tenants’ concerns, complaints, or inquiries and ensured a positive living experience for residents on the daily.

• Answered more than 40 phone calls daily about different inquiries while providing best customer service to tenants or prospective tenants in both English and Spanish.

• Interacted with prospective tenants, answering inquiries, and providing information about available properties. This includes scheduling property tours and showing units to potential tenants.

• Screened and verified tenant information, collected required documents, and ensured necessary paperwork is completely accurately and in a timely manner to prepare leasing agreements.

• Received maintenance requests from tenants and coordinated repairs to ensure timely completion of work orders.

• Maintained accurate and up-to-date records of tenant information, lease agreement, rental payments, and other relevant documentation using software or database.

• Responsible for sending out communication and reporting to upper management and working as a team with different individuals involved in the success of complex.

Home Cleaning Professional

Landover, Maryland 2012 – 2015

• Provided best customer service to clients by actively listening to prospective clients to provide best plan for individual.

• Monitor inventory levels and replenish cleaning supplies.

• Collaborated as a team to ensure sufficient operations to coordinate tasks and share workload to meet deadlines.

Volunteer Experience

Sagrado Corazon, Washington DC, 2013 – 2016

• Actively contributed as a volunteer in the church’s kitchen to prepare meals for the homeless population to provide nourishment. Contact

Phone

(202) 760 – 9289

E-mail

****************@*****.***

Skills

• Multi-tasker

• Communication

• Creative Problem

Solver

• Team Player

• Customer Service

• Active Listening

• Self-Motivated

• Spanish-Translation

• Sales

• Inventory Auditing

• Microsoft Office

• Google Apps

• Property

Management

Software

• Confidentiality

• Leasing Experience

• Time Management

• Detail-Oriented

• Critical Thinker

Languages

• English

• Spanish

Education

High School Diploma 2009

Contact this candidate