Desktop Support Technical
Resume:
Nestor Maldonado
Spring, TX *****
*************@*******.***
I am seeking the opportunity to expand and apply my experience. I am a team player who always completes tasks on time and to a high degree of quality. My work experience demonstrates my ability to handle multiple tasks and work independently or with others. Authorized to work in the US for any employer
Work Experience
IT Administrator
Medical Edge - The Woodlands, TX
November 2021 to December 2023
• Install, configure, and maintain computer hardware and software systems.
• Provide technical support and troubleshooting for end-users.
• Remote Desktop Support for all remote workers & International company office.
• Implemented IT Support Ticketing System with ticket types and policies
• Ticketing System Experience
• Manage and maintain network infrastructure, including servers, switches, and routers.
• Implement and manage security measures to protect the company's network and data.
• Migrated company to new domain name including all end-user emails.
• Implemented Cloud-to-Cloud Backups for O365 Tenant
• Experience in backup solutions
• Manage Office 365 user accounts, groups, and licenses.
• Configure and maintain Office 365 security and compliance settings.
• Monitor Office 365 usage and performance, including mailbox size and storage usage.
• Configure and manage email policies, such as spam filters, retention policies, and mailbox access permissions.
• Troubleshoot and resolve Office 365 related issues reported by end-users.
• Develop and maintain Office 365 governance policies and procedures, including security protocols and data privacy policies.
• Plan and manage Office 365
• Monitor system performance and identify issues, then take appropriate action to resolve them.
• Conduct regular backups and disaster recovery planning to ensure business continuity.
• Manage user accounts and permissions, including creating, modifying, and deleting accounts.
• Develop and maintain IT policies and procedures, including security protocols and data privacy policies.
• Evaluate new hardware and software and make recommendations for upgrades or replacements.
• Manage inventory of IT equipment and supplies, including ordering and procurement.
• Train and educate end-users on proper system use and security best practices.
• Research and stay up-to-date on emerging technologies and trends in the industry to ensure the company remains competitive and efficient.
• Participate in project planning and implementation for IT-related initiatives, such as software upgrades or system migrations.
• Provide technical support and troubleshooting for VoIP end-users.
• Manage VoIP user accounts and permissions, including creating, modifying, and deleting accounts.
• Communicate with vendors and service providers to ensure timely resolution of VoIP-related issues. Manager
Experimac of Klein - Klein, TX
February 2018 to November 2021
• First point of contact to assist the technicians with software and hardware related questions
• Remote Desktop Support
• Assist customers with IT related questions
• Perform Windows 10 & MacOS installations and Upgrades
• Windows & MacOS Virus/Malware Removal
• Repair Apple Devices (iPhones, iPads, Macbook, i Mac)
• Apple iOS software troubleshooting
• Perform Hardware upgrades to Apple and Windows Computers
• Provide on site IT support to Individuals and Companies
• Order Inventory
• Create Purchase Orders
• Handled day-to-day operations
• Responsible for customer relations
• Created schedule
• Handled opening and closing of store
Self Employed Computer Technician
Spring, TX
August 2017 to February 2018
• Upgrade Hardware & Software on Apple & Microsoft computers/laptops.
• Buy & Sale used Apple laptops.
• Generate sales through social media.
• Troubleshoot Hardware related issues.
• Troubleshoot Software related issues.
• Operating system installs on Apple & Microsoft computers
• Replace LCD Screen, Keyboard, Trackpads, Hard Drive, and Ram memory on most Laptops.
• Replace iPhone cracked screens, bad charging ports, and Batteries. Customer Service Representative (Promotion)
Analysts Inc. a Bureau Veritas Company - Houston, TX January 2017 to August 2017
• Record and create Customer Service Logs to resolve customer complaints.
• Resolve customer complaints via phone or email.
• Assist with placement of orders, returns, and refunds.
• Utilize computer technology to handle high call volumes.
• Use telephone to reach out to customers and verify information.
• Provide Online Support and Training.
• Setup new customer information into company system.
• Troubleshooting customer issues with reports and online system.
• Assist customers with placing orders.
• Quote customers via phone or email for supply kits and oil/fuel testing.
• Ability to Cross-train in different company departments when available.
• Work with different departments (Order Team & and Online Support Team) to resolve customer complaints.
• Assist Order Entry, Warehouse, and LOAMS departments when short-staffed. Order Entry Associate (Promotion)
Analysts Inc. a Bureau Veritas Company - Houston, TX January 2016 to January 2017
• Data entry of daily purchase orders submitted through email, phone, and fax.
• Ensure timely and accurate order entry.
• Provide customer order confirmation numbers and tracking information.
• Handle returns, restocking product, and refunds.
• Assist Manager to train new employees within the department.
• Invoicing through Paymode-X for JCI.
• Customer Service
• Troubleshooting
Warehouse Associate
Analysts Inc. a Bureau Veritas Company - Houston, TX February 2014 to January 2016
• Packaging Solutions
• Shipping and Receiving
• Forklift activities
Education
Associate of Science degree
Lone Star College North Harris - Houston, TX
2013 to 2015
High School Diploma
Eisenhower High school - Houston, TX
2012
Skills
• Customer Service (4 years)
• Excel (2 years)
• Order Entry (1 year)
• RETAIL SALES (2 years)
• Fluent Spanish Speaker (10+ years)
• Microsoft Office (6 years)
• Software Troubleshooting (6 years)
• Computer Hardware Troubleshooting (6 years)
• Desktop Support (6 years)
• Windows XP, 7, 8, 10, 11 Experience (6 years)
• MacOS Experience (6 years)
• Apple iOS Experience (4 years)
• Active Directory (2 years)
• VoIP (2 years)
• Help Desk (4 years)
• Microsoft Windows Server (2 years)
• VPN (2 years)
• Software troubleshooting
• Computer hardware
• Technical support
• Remote access software
• Mac OS
• Microsoft Windows Server
• Desktop support
• Active Directory
• Windows
• Operating systems
Links
http://www.linkedin.com/in/nestormaldonado19
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