Customer Service Medical Secretary

SHAUNA

BRICENO

918-***-**** • ***************@*****.***

SUMMARY

Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations as well as excellent customer service skills. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. SKILLS

• Customer Service

• Medical Records Management

• Medical Terminology

• HIPAA

• Insurance Verification

• Communication Skills

• Time Management

• Adaptability

• Active Listening Skills

• Organizational Skills

EXPERIENCE

Medical Secretary/Personal Physician's Assistant

St. Luke's Hospital Chesterfield, MO Aug 2022-Jan 2024

• Prepared patient charts for physicians prior to appointments, including prioritizing cases and updating existing information.

• Maintained accurate patient records and filing systems according to established policies and procedures.

• Responded to inquiries from patients regarding medical conditions, ordered tests using International Classification of Disease codes.

• Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms such as pharmacy scripts were completed accurately.

• Ensured HIPAA compliance was maintained throughout the practice by following protocols.

• Collaborated with multi-disciplinary staff to train new employees and ensure overall patient care and response times. Office Assistant

Briceno Insurance Services Colorado Springs, CO Oct 2019-Jun 2022

• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

• Performed data entry tasks into various computer systems accurately and efficiently.

• Answered customer inquiries regarding insurance policies, coverage options and claims processes.

• Collaborated with management in developing strategies for improving overall customer service standards. Family Caregiver

Self Employed Colorado Springs, CO Oct 2005-Oct 2019

• Provided child-care services such as playing games with children or helping them with homework.

• Scheduled and transported family members to appointments or recreational activities when needed.

• Managed bills, avoided unnecessary expenses and saved money through close financial management of household accounts.

• Performed grocery shopping tasks as requested by employers. EDUCATION AND TRAINING

X-Ray Technician/Medical Assistant

Modern Technology College Fountain Valley, CA

Paralegal Studies

Simi Valley Adult School And Career Institute Simi Valley, CA Weapons Technician/Nuclear Weapons

United States Navy Training School Coronado, CA

High School Diploma

Simi Valley High School Simi Valley, CA

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