Customer Service Product Management

Therese konczal

Work Experience

Bradley Corporation – Menomonee Falls, WI March 2019 - Present

Customer Service Representative II

●Interact with customers and or sales representatives to provide information regarding products and services

●Work closely with team members, product management, manufacturing personnel and sales to meet customers’ needs and grow customer relationships

●Dispute resolutions for collections, process after sales credits and invoices

●Process RMA’s, invoices, credits, cases, and quotes

●Support price inquiries, quotations, order entry, and special custom orders

●Respond to both emails and phone call inquiries

●Provide support to sales team

●Receive and process customer orders

●Interact with shipping, production, product management, engineer, and quality teams

●Utilize Epicor to update order and account information

Pete’s Headliners – Menomonee Falls, WI May 2018 – March 2019

Receptionist

●Greeted clients and visitors, and answered incoming phone calls

●Took payments, rescheduled appointments, and set up future appointments, and answered phones

●Basic office support duties

Ecker Envelope – Mequon, WI May 2016 – December 2016

Front Desk/Shipping Clerk/Receptionist

●Handled accounts receivables

●Handled all outgoing shipping of completed envelopes to customers

●Worked with QuickBooks

●Answered phones, filed documents, and organized bills

●Researched trucking companies

Arboretum – Menomonee Falls, WI August 2009 - July 2013

Receptionist

●Answered multi-line phone system and took messages

●Answered general questions, responded to repair requests, along with menu preparations

●Basic General office duties

Computer Aided Technology, Inc. – Buffalo Grove, IL August 2004 – October 2010

Telemarketing

●Made b2b calls to promote a new tool and die software

●Setting up appointments for online webcasts and face to face seminars, or personal dog and pony shows

●With inside sales, I worked with businesses that were selling the platform software for this product to run on to sell both products as one

●Ran and attended trade shows to promote the product

●Helped in the Marketing Department and entered in new leads

●Helped set up customer events once a year to promote the new release of the main product the company sold

SKILLS

●Microsoft Office (Word, Excel, etc).

●ERP experience (Epicor)

●Customer service experience

EDUCATION

Madonna High School – Chicago, IL

High School Diploma

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