Patient Care Customer Service

Y’dalia Gonzalez

Barnegat, NJ ***** 813-***-****

*************@*****.***

PROFILE

Dedicated and patient care-driven Phlebotomy Technician seeking a position at your healthcare facility to leverage clinical skills and education, contributing to superior patient care and professional growth in the medical field.

SKILLS & EXPERTISE

● Proficient in phlebotomy techniques and specimen processing, including accurate labeling, preparation, and distribution for testing.

● Skilled in handling various specimens, adhering to CLIA and CAP regulations.

● Excellent interpersonal skills, with a focus on effective communication, punctuality, and teamwork.

● Strong customer service orientation, ensuring patient comfort and satisfaction. PROFESSIONAL EXPERIENCE

Labcorp / Phlebotomist

December 2022 - February 2024, Wall, NJ

● Packaged specimens for transport, ensuring proper handling and labeling.

● Maintained a calming environment for patients, easing anxieties during procedures.

● Demonstrated effective multitasking and prioritization in a fast-paced laboratory setting.

● Successfully performed between 25-30 venipunctures per day, consistently meeting productivity targets while ensuring patient comfort and safety.

● Received numerous special requests to collect blood from returning patients who have a fear of needles. Amazon / Delivery Driver

February 2021 - August 2022, Avenel, NJ

● Managed the loading and organization of over 200 packages daily for efficient delivery.

● Ensured prompt and safe delivery of items, prioritizing adherence to safety protocols.

● Effectively communicated with management and customers to address any concerns and ensure satisfaction.

IHOP / Server

February 2019 - February 2021, Edison, NJ

● Resolved customer complaints promptly and independently, maintaining high levels of customer satisfaction.

● Provided welcoming and professional service to guests, enhancing their dining experience. Sonic Drive-In / Drive-Thru Cashier

May 2018 - January 2019, Green Brook, NJ

● Managed high-volume transactions during peak hours, maintaining friendly and efficient service.

● Maintained cleanliness and organization of the work area to uphold food safety standards. EDUCATION

Certified Phlebotomy Technician, September 2022

American Institute of Medical Sciences & Education, NJ

● Completed comprehensive coursework covering medical terminology, anatomy & physiology, phlebotomy procedures, and patient assessment.

● Accredited by the Middle States (MSA-CESS) and the Accrediting Bureau of Health Education Schools

(ABHES).

Middlesex County College / Associate in Liberal Arts - Psychology September 2017 - May 2020, Edison, NJ

Middlesex High School / Diploma

September 2014 - June 2017, Middlesex, NJ

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