Software Engineer, Business Analyst, Scrum and Project Manager

RACHIE M. FOWLER

WENDELL, NC ***** 919-***-**** *******@*****.***

OBJECTIVE

Results-driven and highly skilled Software Engineer and Project Manager with over 10 years of experience in leading cross-functional teams, managing complex projects. Proven track record in regulatory compliance, risk management, and project implementation and development, and developing innovative software solutions. Seeking to leverage my expertise and leadership skills to drive impactful projects and deliver exceptional value.

Deutsche Bank

AVP Senior Software Engineer October 2022 – February 2024

• Designed and developed high-quality software solutions, streamlining loan processing and management for businesses.

• Collaborated with cross-functional teams to gather requirements and design scalable and efficient software architectures.

• Conducted thorough testing and debugging to ensure the reliability and performance of software systems.

• Implemented continuous integration and deployment pipelines to automate software delivery processes, improving efficiency.

• Provided technical support and assistance to stakeholders, resolving issues, and optimizing software performance.

Deutsche Bank

AVP Regional Technology PM0 November 2021 – January 2023

• Managed Federal Audit Findings and Regulation Remediations, ensuring updates and details of all audit findings are reported correctly.

• Conducted reviews to identify concerns, track progress, and ensure timelines and budgets are met.

• Prepared presentations and reports for monthly and quarterly executive stakeholder and Board member meetings.

• Supervised teams to ensure program goals are met, establishing priorities, and ensuring quality and completion of work assignments.

• Developed comprehensive training schedules and standardized operating procedures manuals for model users and developers.

• Implemented rigorous monthly attestation processes, increasing attestation rate from 93% to 100% within three months.

Sapiens Decision

Business Analyst & Consultant September 2018 – November 2021

• Led deployment and configuration of Sapiens Decision software at client sites, aligning with business requirements and IT infrastructure.

• Developed comprehensive training programs and materials, facilitating hands-on workshops and remote training sessions.

• Provided ongoing support and mentorship to users, ensuring proficiency in utilizing Sapiens Decision software for business decision management.

• Collaborated with clients to map existing business processes and identify opportunities for improvement through automation.

• Assisted in the development and optimization of business rules and decision models, enhancing operational efficiency.

2

• Successfully trained over 50 client users and implemented Sapiens Decision software at over 8 client sites in 2 countries.

HCL Technologies (2011-2018) (Clients: Blue Cross Blue Shield (BCBS) & USAA Federal Reserve Bank) Project Manager and Operations Manager January 2015 – August 2018

• Managed multiple client projects, including Blue Cross Blue Shield and USAA Federal Reserve Bank.

• Implemented policy changes in response to legislation or emerging technology issues impacting programs and activities.

• Supervised onshore and offshore teams, ensuring program goals are met, and quality work assignments are completed.

• Developed daily reports and KPIs, presenting monthly progress and payment detail reports to stakeholders.

• Managed budgets and forecasts, ensuring financial objectives were met and operational strategies enhanced efficiency.

• Successfully expanded operational teams on and offshore, achieving significant improvements in efficiency and customer satisfaction.

• Certified in Six Sigma Green Belt, successfully completed a project reducing average handling time (AHT) by over 20%.

CLO Team Lead Role & Business Analyst December 2011 – January 2015

• Managed 40+ employees in 24/7 chat/call-center operations across three countries.

• Maintained and adjusted analytical reports and KPIs for management and client meetings.

• Assisted with Six Sigma projects, creating tools to improve operational efficiency and quality.

• Successfully implemented and maintained various tools, improving exception error-free percentages and quality review targets.

EDUCATION

_Nology Software Development Course Online Graduated December 2022 Wake Tech College Online Course work towards BA (Project Management, Analytics & Business classes) SKILLS

• Programming Languages: Java, JavaScript, React, HTML, CSS

• Development Frameworks: React, Node.js

• Database Management: SQL, NoSQL

• Methodologies: Agile, Scrum, Waterfall

• Tools: Tableau, DbClarity, MS Office, GitHub, GitLab, Jira, Docker, IntelliJ, Visual Studio

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