911 Dispatcher
Resume:
Lindsay Dunn
Shaker Heights, Ohio 44120
**************@*******.***
SKILLS
Microsoft Office Programs (Excel, Word, PowerPoint, and Access), Knowledge of Medical Terminology, Word Processing, Experience with Clerical work (copying, answering phones, filing, and other clerical duties), Excellent communication, time management, listening, resource, negotiation, and interpersonal skills, ability to multitask, work under minimal supervision, work well under pressure, and observant. EXPERIENCE
City of Bedford Heights
911 Dispatcher 2022-Present
• Coordinate emergency and non-emergency response and communications
• Coordinate communication between various departments to ensure efficient response to emergencies
• Respond to emergency calls and dispatch officers, fire, Ems to the appropriate location
• Remain calm and composed under pressure while handling emergency situations
• Operate various communication equipment, such as radios, telephones, and computer systems
• Collaborate with law enforcement agencies and other emergency response teams
• Always maintain a professional and courteous demeanor
• Follow strict confidentiality protocols to protect sensitive information Warrensville Developmental Center 2018-2021
Therapeutic Program Worker
• Implement assigned responsibilities as reflected in the consumers personal plan or behavior plan
• Documented all residents’ observations and progress
• Maintained the cleanliness of the facility daily
• Transported clients to appointments, school & activities
• Provided crisis intervention for unsafe behavior as defined by active treatment plan Nationwide Insurance 2015-2017
Processor
• Performed account assistant/processor duties by processing and handling changes, endorsements, various company correspondence and certificates under the direction of other team members.
• Assisted other processors with policy changes as needed to minimize backlog.
• Responsible for processing and reviewing documents Prepare schedules of insurance coverage in excel
• Ordered loss runs and handle client direct billing questions
• Stayed current with carrier and industry changes while Meeting service and quality standards as adopted by agency guidelines
• Performed other related duties and special projects as assigned. Progressive Insurance 2015-2016
Service Consultant
• Provided excellent customer service by answering billing questions
• Made changes to customer policies while following strict state specific guidelines for multiple insurance service lines
The Pub 2013-2015
Bartender
• Prepared alcoholic or non-alcoholic beverages for bar and restaurant patrons
• Assessed customers’ needs and preferences and made recommendations and managed bar operation and ordered and maintain liquor and bar supplies Cleveland Clinic 2010-2013
Patient Care Nursing Assistant
• Provided or assisted with patients' care, transporting
• Maintained a safe and clean environment
• Monitored equipment function and responsible for documented on appropriate forms
• Consistently and accurately demonstrated the knowledge and skills necessary to provide care to age groups according to specific chronological age, developmental age and/or psycho-social maturity
EDUCATION
Lakeland Community College incomplete
Central State University incomplete
South High School
High School Diploma
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