General Contractor Quality Control

CHANDRA WICKHAM

Email: *************@*****.*** Phone: 210-***-****

With two decades of experience as a small business owner and four years specializing as a general contractor in construction, I bring a wealth of practical knowledge and expertise to every project. From managing teams to delivering quality results, my background equips me to handle diverse challenges and exceed client expectations.

Work Experience:

Assistant Superintendent

Stoddard General Contractor - Spring Branch, TX

February 2019 to March 2023

Overseeing all aspects of project execution from initiation to completion.

Managing budgets, resources, and timelines to ensure projects stayed on track, budget and scope

Coordinating with owners, architects, subcontractors, and suppliers to maintain seamless communication and workflow

Implementing quality control measures to uphold construction standards and regulatory compliance

Resolving any issues or conflicts that arose during the construction process, employing effective problem-solving skills

Prioritizing safety protocols to create a secure work environment for all personnel involved

Providing regular progress reports to stakeholders and clients, ensuring transparency and satisfaction throughout the project life cycle

Walked job sites daily to monitor progress for all trades maintaining SWPP logs

Managed new hire packets, ensuring all required documentation and onboarding materials were complete and up-to-date

Conducting all employee orientations to familiarize new hires with company policies and protocols specific to the construction industry

Maintaining daily logs to track attendance, time-off requests, and other relevant personal data, ensuring accurate record-keeping and compliance with labor regulations

Facilitated communication between field personnel and administrative staff to address HR-related inquiries and concerns promptly

Collaborated with management to identify selection process, including resume screening, selection process, interviews and background checks

Providing support for employee relations matter, including conflict resolution, disciplinary actions while promoting a positive work culture and morale within the organization.

Owner/Operator/CEO

Brittle By Jo - San Antonio, TX

October 1998 to June 2018

Directed all aspects of business operations, including ordering, HR, accounting, purchasing, procurement, marketing, and overall management

Developed and implemented strategic plans to drive business growth and achieve organizational objectives

Oversaw financial management, handled payroll administration, including calculating wages, taxes, benefits and ensuring compliance with labor laws and regulations

Preparing and analyzing financial statements, such as income statements, balance sheets, and cash flow statements, to monitor business performance and identify areas of improvement

Implemented internal controls and procedures to safeguard company assets and prevent fraud or financial mismanagement

Conducted budgeting and forecasting activities to support strategi decision making and resource allocation

Liasing with external stakeholders, such as tax authorities, auditors, and financial institutions, to fulfill reporting requirements and maintain regulatory compliance

Utilized accounting software and technology to streamline processes and improve efficiency in financial management and reporting

Processed payroll for employees on a weekly basis using QuickBooks

Calculated wages, deductions and taxes, including federal, social security and Medicare, in compliance with relevant laws and regulations

Generated quarterly payroll reports and maintained accurate payroll records for internal and external auditing requirements

including budgeting, forecasting, banking, bookkeeping, inventory management and expense control, to ensure profitability and sustainability

Spearheaded all marketing efforts with a focus on driving brand awareness, customer acquisition and revenue growth which included: tailored target audience demographics and industry trends.

Implemented digital marketing campaigns across various channels, including social media, email and radio

Created compelling content such as website copy and promotional material to attract prospective customers

Managed advertising initiatives, including budget allocation and performance tracking to maximize ROI

Cultivated strategic partnerships and collaborations with other business and influencers to expand brand reach and visibility

Led and motivated team of employees, fostering culture of excellence, innovation, and accountability

Established and maintained relationships with key stakeholders, including customers, suppliers and regulatory agencies

Increased revenue year-over-year through targeted marketing initiatives and expansion of product/service offerings

Implemented cost-saving measure reductions in operations expenses while maintaining quality standards

Streamlined procurement processes, resulting in improved efficiency and reduced lead times for project completion

Achieved high employee satisfaction and retention rates through effective HR policies and employee engagement strategies

Software Skills:

Proficient in PlanGrid, QuickBooks, Microsoft Word, Excel and all social media platforms

Knowledge in Procore

Skills: Blueprint reading, Data entry, Organization, Time Management, B2B, B2C, knowledge and experience in OSHA (getting currently certified)

Education:

Associates degree in Hospitality Management

St Philip's College - San Antonio, TX

June 1991 to December 1994

Certifications:

OSHA (pending)

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