Customer Service Sales Associate
Resume:
TASHAWNA WALKER-MILLER
S U MMARY
Hello, My Name is Tashawna Walker-Miller I am a hardworking employee with customer service and time management abilities. I am devoted to giving every customer a positive and memorable experience. I have extraordinary organizational skills in various areas and I am a highly-motivated employee with desire to take on new challenges eager to learn to expand my skills. I have excellent communication skills as well .
E X P E R I E N C E
Manager
Chuck E Cheese Columbia, SC September 2023 - April 2024 Picker And Sorter
Delivery Station Amazon Warehouse West Columbia, SC February 2023 - September 2023
My role at chuckecheese was to developed and implemented strategies to increase customer satisfaction. Provided customer service to children and parents. Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations. Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Trained employees on additional job positions to maintain coverage of roles. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
I always maintained a clean and organized environment throughout the facility. Whenever help was needed I would have to pitch in to cover certain stations/ led a helping hand .
Soon as I started my shift I would have to do card tap which means I would have to make sure all the games are working before it's closing time. I would have to count the safe at the start of my shift & before every shift ended. I would have to do paperwork each night & count down every drawer.
At our building we would receive and process customer orders for flex drivers in a timely manner.
Utilized RF scanners to scan products accurately and efficiently. Inspected and sorted items or materials according to type, size and numbers that were on the box.
Cleaned conveyor and surrounded sorting line to maintain work area. Reported any damaged or defective items immediately to supervisor for further investigation.
Drive-in check-in which is where we check in flex drivers you would ask for their id's and you would direct them to the right area / direct them when it was safe to leave .
I would go around the building to help drivers with any complaints they had or any trouble with their packages .
S K I L L S
Negotiation skills
Customer Service
Problem-Solving
Adaptability and Flexibility
Positive Attitude
Organizational Skills
Professionalism
Active Listening
Hiring, Training and Development
Team Leadership
Money Handling/Safe Handling
Suggestive Selling
Retail associate
Greeting customers
Handling packages
Sales associate
Management skills
ID Verification
C O N T A C T
***********@*****.***
Columbia, SC 29210
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Brookland-Cayce Senior High School,
Cayce, SC
January 2022
Sales Associate
Kyle's smoke shop Columbia, SC October 2022 - January 2023 Crew Member
Arby's West Columbia, SC July 2022 - September 2022 Customer Service/Cashier
Walmart Cayce, SC May 2021 - September 2021
Cashier/Picker/Recycling Sorter
Once a upon child Columbia, SC October 2020 - March 2021
*This is a job that ended up closing down*
Greeted customers and provided exceptional customer service. Assisted customers with accurate information about products, prices, sizing, styling and services.
Built relationships with customers to encourage repeat business. Restocked shelves as needed to ensure sufficient inventory levels. Handled customer complaints in a professional manner. Maintained cleanliness of store environment including floors, windows, displays. Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, and payment policies.
*This was a temporary job*
Educated customers on menu items, product ingredients and nutritional values. Performed cashier duties such as taking orders, collecting payments and providing change.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Resolved customer complaints in a professional manner. Informed customers about daily specials in an engaging manner. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. At Walmart I would, demonstrated versatility by cross-training in various departments throughout the store when required.
When needed I would stand at the door to greet customers while handing out masks .
Operated cash registers to process payments for goods and services. At the customer service desk I would check for Identification & the customers information to see if there were any fraud .
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Assisted customers by providing information and resolving complaints. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Answered incoming phone calls from customers regarding product availability or store locations.
Cashier/Cook/lobby
Moe's Southwest Grill West Columbia, SC October 2019 - December 2019 At once upon a child, I would sort clothes that were brought in by customers then we would determine if the merchant is sellable or not if the item is in good shape it would then get priced. If a customer items were accepted we would read out to them what was acceptable and what wasn't acceptable would get returned back to the customer.
Every item would get folded, tagged then pushed out to be displayed on the sales floor.
Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies, procedures & store promotions
Answered customer inquiries regarding store policies and procedures. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
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