Customer Service Account Manager
Resume:
BLANCA
PINEDA
*******@*****.***
Garland, TX 75040
CONTACT
Seeking to utilize excellent
communication, interpersonal, and
organizational skills to complete
tasks. Reliable with a good work
ethic and the ability to quickly adapt
to new tasks and environments.
CAREER OBJECTIVE
Outfield Supervisor
Rivera Construction, Garland, Tx
Specialty Account Manager, Fraud Analyst
Santander Consumer USA, North Richland Hills, TX
Collection Customer Service Representative
Texas Health Resources Dallas, Arlington, TX
Workers' Compensation Case Manager
Concenter Medical Center, Addison, TX
EXPERIENCE
May 2022 - Present
• Responded quickly to meet customer needs and resolve problems. Identified ways to improve efficiency in operations and implemented process changes.
•
October 2013 - February 2022
• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment.
•
Created and maintained relationships with clients through effective communication strategies.
•
• Resolved customer complaints regarding sales and service. Managed multiple accounts in a fast-paced environment while meeting deadlines.
•
June 2006 - May 2013
Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
•
Managed multiple tasks simultaneously while meeting all deadlines
• set forth by management.
Leveraged skip tracing to establish early direct contact with customers.
•
Contacted customers with outstanding balances to set up payment arrangements.
•
April 2004 - October 2005
Analyzed claimant medical reports to determine eligibility for
• benefits according to established guidelines.
Educated employers on their responsibilities under the Workers' Compensation Act.
•
Negotiated settlement agreements between claimants and insurance carriers.
•
Assisted clients with filing Workers' Compensation claims, appeals and settlements.
•
Certified In Computerized Business Administrator IT Computer Learning System, Garland, Texas
EDUCATION
January 1997
SKILLS
• Multitasking
• Clerical
• MS Office
• Risk level determination
• Excellent negotiating tactics
• Collections expertise
• Account management
• Customer relationships
• Critical thinking
• Work ethic
• Fluent in Spanish
• Account analysis expertise
• Financial administration
• Risk analysis
• Microsoft Access and Dynamics
• QuickBooks experience
• Planning and coordination
• Excels in team leadership
CERTIFICATIONS
• Business administration
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