General Manager Customer Service

HW

HAMPTON WILLIAMS

********@*****.*** 347-***-**** Chester, VA 23831

Knowledgeable General Manager with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Computer Skills

Planning & Organizing

Reliable & Trustworthy

Basic Math

Customer Service

Team Management

Microsoft Office

Training & Development

Buddy's Home Furnishings South Hill,

VA

General Manager

03/2023 - Current

Recruited, interviewed and hired qualified staff for open positions. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Built and maintained loyal, long-term customer relationships through effective account management.

Prepared staff work schedules and assigned team members to specific duties.

Ashley Furniture Homestore Richmond,

VA

Assistant Manager

05/2022 - 03/2023

Organized schedules, workflows and shift coverage to meet expected business demands.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Resolved customer inquiries and complaints requiring management-level escalation.

Bank of America Richmond, VA

Client Service Representative

03/2021 - 05/2022

Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Managed and updated physical and digital client account information to keep records accurate and current.

Documented customer correspondence in CRM to track requests, problems and solutions.

Implemented new company platform initiatives, learning and mastering new technologies to improve client service.

Rent A Center Warehouse & Retail Store

Hopewell, VA

General Manager

02/2015 - 03/2021

Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Administered employee discipline through verbal and written warnings. Built and maintained loyal, long-term customer relationships through Summary

Skills

Experience

effective account management.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

SUNY At Binghamton Binghamton, NY

Bachelor of Science in Business Administration And Management 05/1980

Borough of Manhattan Community College of The City University of New York New York, NY Associate of Science in Business Administration

05/1976

Education and Training

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