Administrative Assistant in various environments/businesses

MELISSA DURWARD

**** ***** ******** ****

Trussville, AL 35173

PHONE: 205-***-**** EMAIL: **************@*****.*** EDUCATION

University of Montevallo, 1997-1999

Bachelor of Social Work

University of South Alabama, 1992-1996

BS in Speech Pathology/Audiology-Emphasis Speech Pathology EXPERIENCE

Mainstreet Family Urgent Care Headquarters, 2021-2023 Administrative Assistant in Revenue Cycle Management Department

• Answering multi-line phone systems daily interacting with patients, insurance companies and over 40 clinics in 4 states

• Responded to high volumes of medical records requests

• Processed patient payments and performed collection calls

• Worked with insurance companies to ensure claims were processed properly and resubmitted when necessary

• Handled incoming and outgoing mail

• Operated in DocuTAP, Experity and Urgent Care EMR Software Durward & Durward Law Firm, 2015-2018

Receptionist, PRN

• Performed general office duties as directed including typing, maintaining files with proper research and updates, faxing and filing

• Greeted clients and visitors both on the phone and in person, making sure they were directed to the proper office

• Accepted and/or coordinated deliveries when needed

• Answered all incoming calls with professionalism, discerning the nature of the call and directing them appropriately

Eye Care Associates-Hoover, 2009-2010

Optometric Technician+

• Pre-tested patients prior to comprehensive examinations

• Extensive use of various ocular testing equipment including Rapid Confrontation Testing for visual field defects, OCT, OPD, Fundus Photography, auto-refraction, basic peripheral vison testing, best-corrected vison both distance and near, color vison testing, Schirmer Tear Testing and administering dilation drops and setting Phoropter for Optometrist prior to examination

• Training patients in Contact Lens care and instruction in training for new contact lens patients, as well as having been instructed on verifying correct GP and RGP Rx received back in our office

• Filed insurance claims for contact lens patients when needed CRST-MALONE-Trussville, 2007-2009

ALABAMA CARRIERS-Birmingham, 2004-2007

• Managed 40+ owner/operators finding inbound and outbound freight at various points around the country

• Responsible for collecting DOT-required documents

• Maintaining safety requirements for drivers (drug testing, etc)

• Knowledge of computers and trucking software

• Brokering excess freight to outside carriers while maintaining profitability for the company

• Operating multi-line phone systems as needed for the position

• Payroll and settlements

• Experience with flatbed and dry van freight

References Available Upon Request

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