Customer Service Accounts Payable

JOSE LUÍS SANCHEZ URBINA

Orlando, FL ***** - (***) 791 –0447 – ***************@*****.***

EDUCATION

Keiser University, Orlando FL Current

Bachelor of Science Nursing

NUC University June 2023

Associates of Criminal Justice

SKILLS

5+ yrs. Microsoft Office

Organized

Multitask

Leadership

5+ yrs. Front Desk

Bi-lingual: Spanish & English

5+ yrs. CSR

Sales Databases

Advertising

Marketing Management

Customer Service

Accounting

CERTIFICATIONS

Firearm and Safety Course Certificate

24 Hour Security Officer Basic Course Certificate

BLS- Basic life support

HCP - CPR

EXPERIENCE

Hanibru LLC, Orlando, FL August 2022 – March 2024

Marketing Director

Prepared effective advertising campaigns based on market research.

Collaborates with senior executives to develop growth plans for the organization.

Forecasts, drafts, implements, and oversees the departments operating budget.

Oversaw marketing department.

Researched demand for our products and services.

Identified potential customers.

Developed promotions with advertising managers.

Supported sales and lead generation efforts.

Coordinated marketing projects from start to finish.

Oversaw social media marketing strategy and content marketing.

ADDCO-ARPG, Atlanta, GA October 2020 - August 2022

Customer Service Representative

Managed multi-line phone system

Built long lasting costumer relationships

Accurately placed orders in CMR system

Directed teams to timely accomplish assignments

Aarons, Norcross, GA October 2018 – September 2020

Inside Sales Representative / Collection in Accounts Payable

Kept records of customer interactions

Processed customer accounts and file documents

Processed accounts and incoming payments in compliance with financial policies.

Performed day to day financial transactions, including verifying, classifying, and recording accounts payable data.

Prepared bills, invoices, and bank deposits.

Walgreens, Norcross, GA September 2018 - August 2020

Customer Service Representative

Handled customer complaints

Provided excellent customer service and builds relationships.

Provided appropriate solutions and alternatives within the time limits, followed up to ensure resolution

Followed communication procedures, guidelines, and policies.

U-Haul-Norcross, GA January 2017 - September 2018

Sales Representative

Assisted walk-in clients, schedules appointments, answers phone lines, and helps clients with questions and issues.

Responded to customers’ queries regarding services such as storage.

Assessed customers’ requirements by asking questions and provide correlating solutions.

Took orders for storage facilities, including timelines and space requirements.

Provided details regarding how they can obtain services.

Ensured that trucks are dispatched to the right addresses in a timely manner.

Follow up with dispatchers to ensure timely movement of customers’ belongings.

Ensured that customers are provided with follow-up information.

Prepared customer activity reports.

School La Ezperanza, Puerto Rico August 2013 – December 2017

Front Office Assistant

Managed all incoming calls, answer them, and direct it to the appropriate staff member.

Greeted all visitors with curtesy and guided them to their desired locations.

Maintained a log of all visitors coming to the school, issued passes through the Raptor System.

Prepared documents and reports as needed

Ensured the school office is neat and well-organized

Handled inquiries from student, parents, and staff.

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