Customer Service Department Manager

re

**:**

David Johnson - Resume (*...

DAVID JOHNSON

Summary

Highly-skilled department manager and warehouse specialist with more than 14 years combined experience in retail and

industrial settings. Focused customer advocate that understands customers’ needs with the innate ability and product

knowledge to identify products and close sales that represent ideal solutions. Highly-proficient in retail and industrial safety,

including delivering OSHA-certified training, technical service training, and logistics. Consummate professional in human

capital management, including mentoring, advising, and supervising personnel in diverse environments.

Skills

* Warehouse Operations * Customer Service * Inventory Management

* Shipping & Receiving * Merchandising * Logistics

© Forklift/Lift Truck Operation * Employee Management * OSHA-certified Training

* Loss Prevention * Sales and Marketing * Service Technician Training

Experience

Warehouse Associate, Millennium Lighting, McDonough, GA 2017-Present

* Fulfilled a critical role ensuring the swift and accurate shipping and receiving of supplies for this premiere

manufacturer of lighting fixtures and supporting items.

* Seamlessly executed a variety of key responsibilities, including inventory management, stock control, and

shipping/receiving of all materials in/out of the warehouse facility.

* Responsible for verifying cargo and shipping documents details match as well as physical integrity of the cargo.

* Transacted shipping and receiving process in the inventory control system.

* Operated heavy equipment, such as forklifts and lift trucks, in the process of order fulfillment operations.

Department Manager, Walmart Corp., Morrow/Covington, GA. 2005-2016

* Responsible for managing all operations in the department, including customer service, inventory management, out of

stocks, visual merchandising, employee management, coaching, and developing subordinate staff.

* Reviewed profit and loss statement of the store, maintained and organized merchandise in accordance with the

merchandising layout plan or planogram.

* Received and placed new inventory items to maximize sales volume until formally included in the planogram,

including logging invoices as per the store operating procedures.

* Carried out inventory, either annually or cycle counting (on-going).

© Educated customers on pricing and product selection.

Department Manager, Floor & Décor, Morrow, GA. 2004

* Ensured the department met standards (inventory, in stock position).

* Assisted associates in the department with product information and training needs, while ensuring everyone supported

the customer.

* Ensured customers had a unique shopping experience, while assisting with product selection.

* Demonstrated ability to drive revenue generation and sought opportunities to up sell.

* Taught company policy and completed required product training certifications.

* Assisted store manager with merchandising, pricing, and organization of assigned department

Education

Jonesboro High School 1996-1999

General Studies GED granted in 1999

References Available Upon Request

Contact this candidate