Sales Leader

Continued

David Verheyen Hudson, New Hampshire

www.linkedin.com/in/david-verheyen-6b61065/

603-***-**** *****.********@*******.***

Sales and Operations Manager - - Performance Coach - - Creative, Driven & Committed Building High-Performance Teams and Coaching for Excellence in all Key Result Areas Leader and manager offering the benefits of wide-ranging experiences in complex sales and operations management roles defined by their dynamic environments and rapid pace of change. Skilled at quickly grasping operating models, identifying high-leverage improvement opportunities, and coaching others to achieve breakthrough, record-setting results. Comfortable implementing, using, and coaching others to maximize the benefits of modern technologies to drive service and operational efficiency improvements. Tenacious, competitive, and prepared for a new leadership challenge. Open to relocation. Professional Skills

Sales Management

Operations Management

P&L Management

Leadership & Influence

Change Management

Recruiting & Retention

Training & Development

Coaching & Mentoring

Critical Thinking / Problem Solving

Technology: HubSpot, Microsoft Dynamics CRM, Salesforce CRM, Tableau, MS Teams, Skype, Zoom, WebEx, FaceTime, Kronos, Outlook, Word, PowerPoint, Excel, OneNote, and Adobe Photoshop Experience

Charge Infrastructure Birmingham, MI (Remote) 2/2022-11/2023 Director of Client Engagement and Sales

SUMMARY: Hired into a startup company to design a framework centered around delivering an unmatched client experience in the EV infrastructure space. Responsible for developing and exceeding all sales metrics. Mapped out a plan to scale our processes and team as revenues increased, with a focus on always delivering the best possible client experience. Helped research, identify, and implement the CRM software solution that best suited our unique needs. Interfaced and collaborated with all departments in effort to deliver the most accurate information to our clients. Notable Accomplishments:

Lead a team that generated over $50M in signed contracts in our second year of operations.

Hired, developed, and lead a team of Client Engagement/Sales Specialists responsible for initiating, nurturing, and maximizing relationships with our clients throughout and beyond their EV charging implementation journey.

Mapped out the client journey and created a communication cadence that enabled us to systematically deliver information promptly, as critical project milestones are hit. Maintained flexibility as our business and processes adapted. BJ’s Wholesale Club Salem, NH 2/2021 – 2/2022

General Manager

SUMMARY: Hired to lead the highest-volume club in a 12-location region. Immediately embarked on a change management effort to implement a significant organization-wide management restructuring while driving sales and profit growth. With eight direct-report managers, lead an organization of 110 people to deliver exceptional service while supporting and improving operations, inventory controls, merchandising, customer satisfaction, and other standards. Assigned to role after completing only four weeks of a 12-week training program and delivered pacesetting results. Notable Accomplishments:

Earned status as a peer thought-leader, formally supporting managers region-wide through structural change.

Boosted average transaction to $125, the highest in the region. Generating record sales results for this location.

Achieved significant and ongoing improvements in employee safety and related workers compensation claims as well as food waste reductions in fresh departments through re-training, coaching, and adherence to best practices. Best Buy Southern New Hampshire 3/2018 – 2/2021

David Verheyen Page Two 603-***-**** *****.********@*******.*** Manager, In-Home Sales

SUMMARY: Led efforts and supported three Best Buy units in NH to launch this new business initiative to coordinate all Best Buy in-home and in-store resources to meet customers where they wanted to be met. Drove sales of home theater, audio, appliances, smart devices/connectivity, computing, and mobile products by engaging sales, service, and installation teams as a coach and project manager for installations up to and exceeding $100K in products, services, support, and training. Managed as many as twenty-five projects concurrently in a business that accelerated during the pandemic as customers were at home more and investing in their properties. Managed a team of more than one hundred people to strive for and realize record-setting sales and customer satisfaction results. Notable Accomplishments:

Built a business from startup to exceed $1M first year and $2M second year sales.

Managed successful, brand-building projects including a $125K new home installation and other complex challenges.

Generated the highest “Voice of the Customer” satisfaction scores in the history of Best Buy.

Honored with “Million Dollar Producer” two straight years, an uncommon achievement in the company. Tesla Natick, MA 10/2016 – 8/2017

General Sales Manager

SUMMARY: Hired, trained, and coached a sales team in the high-profile Natick Mall to show and sell Tesla’s electric vehicles and solar power systems. Achieved best-in-class results in key performance metrics. Led engagement with the community to build brand awareness, demonstrate products, and capture sales through the efforts of more than 20 Product Advisors and both vehicle and solar Product Specialists. Supported local marketing and lifestyle events. Maintained an ever-changing fleet of test drive vehicles valued at more than $2 million. Notable Accomplishments:

Contributed to region’s success as the only location to deliver on unit sales targets during first two quarters in role.

Recruited a District Manager and four Store Managers to Tesla from personal network. Microsoft Salem, NH 6/2012 – 9/2016

General Manager

SUMMARY: Hired with mandate to open a new Microsoft retail store in the high-volume Rockingham Mall location. Hired, trained, and coached fifty-five people to quickly become a leading location for Microsoft’s retail initiative. Led a team of engaged professionals to build the Microsoft brand, enhance user experience with Office and other products, and build relationships in communities while also selling Microsoft, Windows, and Xbox products and services. Continually coached and mentored the store team as well as other General Managers. Contributed with operational and financial excellence in Salem while also taking on other wide-ranging assignments to leverage leadership skills and business acumen. Notable Accomplishments:

Designated “Key Talent” and served in multiple capacities including Business Sales Process Improvement Committee and General Manager Peer Leadership Committee.

Excelled in stretch assignment to turn performance at 40 Microsoft kiosk locations nationwide without traveling. Analyzed data, enlisted allies, developed turnaround plan, and engaged the forty managers to turn results in nine months.

Exceeded contribution margin and led the company in profit-driving KPIs: conversion (traffic-to-transaction), average transaction value, and additional product/service attachment rates. Produced Top-5 results company-wide.

Chosen to serve as Northeast GIVE Campaign Captain three straight years, leading the company in donations.

Supported fourteen additional new store openings in the Eastern US and Canada during tenure. Served as one of only two GMs to hire for Microsoft’s flagship Manhattan location. Hired and promoted three Asst. Mgrs. to GM roles. Education

University of Massachusetts Lowell, MA Plastics Engineering Studies

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