Customer Service Call Center

CC

CELENA CALLICOTTE

*************@*****.*** 803-***-**** Munday, TX 76371

Highly motivated and hardworking candidate with exceptional customer service and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Data Confidentiality

Reliability and punctuality

Professional boundaries

Policies and guidelines

Time Management

Task Prioritization

Organizational Skills

Customer Retention

Business Development

Maintenance Planning

Customer Service

Payroll processing

Invoice Processing

Staff Management

Client Relations

Business and Operations Management

Family Member With Progressive Disease

Aiken, SC

Hospice Caregiver

03/2015 - 08/2023

Provided companionship, emotional support, and comfort to family member.

Assisted them with activities of daily living such as bathing, dressing, grooming, and toileting.

Administered medications according to physician orders. Maintained daily journal of patient activities, symptoms, and diet. Collaborated with other healthcare professionals to ensure optimal quality of life for this family member.

Assisted with transferring patients to doctors appointments with assistance of mobility devices.

Recognized signs of distress in terminally ill patient and acted appropriately contacting hospice agency.

Buffalo Creek Marina Prosperity, SC

Business Co Owner

01/2009 - 05/2023

Developed and implemented strategic business plans to increase profitability and customer satisfaction.

Conducted market research to identify potential customers. Managed payroll operations and bill pay processing. Negotiated contracts with suppliers to ensure quality products at competitive prices were delivered on time.

Implemented procedures for training new staff members. Maintained accurate records of all transactions related to the company's finances for auditing purposes.

Ensured compliance with local laws and regulations regarding taxation, labor laws, health and safety standards.

Organized events such as trade shows or conferences to showcase products Summary

Skills

Experience

or services offered by the company.

Generated leads through various online platforms such as social media sites or email marketing campaigns.

Determined pricing for business products and hospitality services based on costs and business competition.

Interviewed, hired and supervised employees.

Managed operations budgeting, accounts payable and accounts receivable and payroll processing.

Reconciled daily sales, prepared bank deposits and assessed all transaction reports.

Supervised company social media accounts utilizing marketing efforts to expand brand awareness and attract new customers via promotions to generate revenue.

Improved company's quality and productivity by building company website.

University of Phoenix Tempe, AZ

Some College (No Degree) in Clinical Child Psychology Continuing education to complete goal of obtaining a Bachelors in Psychology. Education and Training

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