Customer Service Project Management
Resume:
India White
Contact
Email:
*****.*******@*****.***
Phone:
Address:
Little Rock, AR, 72227
Professional Summary
Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Responsible with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Experience
CASHIER
Taco Bell, Little RockSep 2020 - Present
Operated cash register and accurately processed payments, returns, and exchanges
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Counted and balanced cash drawer at the beginning and end of each shift
Provided excellent customer service by greeting customers and offering assistance
Assisted with training and mentoring new team members
Processed customer orders and ensured the accuracy of their purchases.
CHILDCARE TEACHER
Building A Better World Daycare Center, Little RockFeb 2020 - Present
Created organized classroom that encouraged children to create, explore, and make decisions with confidence
Utilized positive reinforcement techniques to promote good behavior
Helped children explore the world, improve motor skills, and grow vocabulary.
Provided excellent customer service.
Facilitated communication between physicians, staff members utilizing effective verbal, written communication techniques.
Developed communication programs for nonverbal students, using augmentative and alternative communication systems.
Demonstrated excellent communication skills.
Developed communication strategies related.
Employed advanced communication skills.
CHILD & YOUTH PROGRAM ASSISTANT
Little Rock Air force Base, JacksonvilleAug 2021 - Apr 2024
Developed age-appropriate activities to engage children and foster learning
Promoted children's emotional development by encouraging respect of others
Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
Created daily lesson plans to correspond to children's interests
Observed children's behavior and recommended measures for behavior improvement and development of self-care skills
Instructed children in health and personal habits and toileting
Administered medication and minor first aid to sick and injured children
Assisted in preparing food and serving meals and refreshments to children
Read stories and sang songs to children
Encouraged children to be independent and think creatively
Cared for children of varying ages in a home setting
Communicated with children's parents or guardians about daily activities, behaviors and related issues
Dressed children and changed diapers
Kept records on individual children, including daily observations and information about activities, meals served, and medications administered
Maintained safe play environment by carefully monitoring children.
Enforced compliance with program regulations and guidelines.
Provided administrative support to program staff, including scheduling meetings and managing calendars.
Maintained accurate records of program activities and outcomes.
Assisted with maintaining customer engagement via calls, mailings and interoffice correspondence.
Conducted outreach activities within local communities regarding available services provided through program.
Assisted in development of program budgets and schedules.
Established and maintained financial and administrative records for office unit.
Supported onboard of new staff through various hiring mechanisms.
Education
LISA West High
Little Rock, Arkansas
High School Diploma
(May 2020)
Skills
Typing
Communications
Time Management
Customer Needs Assessments
Cardiopulmonary Resuscitation (CPR)
Customer Accounts Management
Instructional Strategies
HIPAA Regulations
Medical Assistance Program Operations
Mobile Devices
Social Skills
Special Assignments
Community Service Programs
Safety Techniques
Safety Requirements
Data Analysis
Phone Inquiries
Document Coordination
Customer Accounts Management
Customer Accounts Management
Instructional Techniques
Customer Needs Assessments
Cardiopulmonary Resuscitation (CPR)
Safety Techniques
Emotional Development
Abuse and Neglect Reporting
Positive Reinforcement Methods
Safety Protocols
Phone Inquiries
Patient Information
Social Skills
Team Interaction
Materials Maintenance
Social Behaviors
Developmental Assistance and Instruction
Certification and Accreditation
Group Assistance
Planning Activities
Emergency Procedures
Community Mental Health Programs
Verbal and Writing Communication
Mobile Devices
Medical Assistance
Program Evaluation
Project Requirements
Collaboration and Relationships
Safety Requirements
Program Operations
HIPAA Regulations
Maintain Records
Data Entry Software
Microsoft Office
Data Analysis
Mental Health Crisis Response
Experiential Learning
Scheduling and Appointment Setting
Customer Interaction
Small Group Instruction
Data Collection and Entry
Eligibility Requirements
Call Volume Analysis
Client Relationships
Customer Service Process Improvement
Customer Satisfaction
Customer Data Confidentiality
Cultural Awareness
Administrative and Office Support
Understanding Customer Needs
Process Transactions
Daily Logs
References
References available upon request
Contact this candidate