Project Management Manager

Nagendra Kumar Kamalapuri

804-***-**** *************@*****.*** Cumming, Georgia (US) Linked In

Summary: Experienced Senior Project Manager with over 24 years of successfully managing complex, customer-facing projects in tech services. Proven expertise in resource management, budgeting, risk assessment, and stakeholder collaboration. Adept at driving delivery across organizational boundaries and improving project management processes. Strong analytical skills with a technical background, capable of turning business needs into well-defined projects and backlogs. Excellent communication and presentation skills, with a track record of working effectively in a fast-paced, global, and geographically distributed environment. Certified in project management with a commitment to delivering high-quality, scalable solutions that enhance customer satisfaction and operational efficiency.

Core Competencies:

Relationship Building ● Customer Success (Adoption & Retention) ● Vendor & Stakeholder Management

Project and Portfolio Management – Scope, Schedule, Cost, Integration, Quality, Risk, SLA, Profit & Loss

Agile Methodologies (Scrum, Kanban, Hybrid) ● Cross-Functional Team Management

Organizational Change Management (OCM) ● Information Technology Security Management (ITSM)

Strategic Planning & Growth Plans ● Business and IT Alignment ● Service Delivery Management

Digital Transformation ● Cyber Security ● Governance, Risk & Compliance (GRC) ● Problem Solving

Vendor Management ● Stakeholder Management ● Account Management ● Strategic Thinking

Functional Exposure:

Banking & Finance ● Supply Chain ● Retail ● Healthcare ●Pharma ●Insurance ●Manufacturing ●DevOps

Technical Skills:

Language C#, Java, JavaScript, C, VB.NET, VB6, VBA

Cloud Azure, AWS, Salesforce

PM Tools Microsoft Project Plan, ADO, JIRA, Rally, Clarity Work Bench, PPM

Config. Management Git Hub, TFS, Bitbucket, VSS, CVS

Scripting & UI HTML 5.0, CSS, Javascript, Python

Databases MS-SQL, Snowflake, Postgresql, MYSQL, Oracle, DB, Neo4j Graph, Mongo DB

Methodologies Agile, Scrum, Kanban, XP, Waterfall, Hybrid

Web Services REST, SOAP, JSON, XML, Postman

Security RSA Archer, Fusion Framework System, MetricStream, Service Now GRC,

IBM IAM, Splunk, Qualys, Azure Active Directory, CyberArk, AWS IAM

Analytics & Reporting MS-Power BI, Tableau, SAP Crystal Reports, Microsoft SSRS

Work Experience:

Cognizant as Sr. Program Manager (08/2009 - Present)

Successfully led cross-functional teams through a matrix organization, delivering large, complex projects on time and within budget, resulting in a 20% increase in operational efficiency and strengthened alignment with stakeholders and vendors.

Pioneered the implementation of end to end dellivery with waterfall and Agile methodologies (Scrum, Kanban, Hybrid), slashing the average delivery cycle by 25% and amplifying team efficiency by 30%.

Directed a team of 50+ professionals to deploy an enterprise software solutions, resulting in a 20% reduction in development time and a 25% increase in code quality with CI/CD.

Built and led a high-performing cross-functional teams, fostering an environment of collaboration and continuous learning. Coached and mentored individual team members, maximizing their potential and supporting their career development.

Collaborated with teams across various disciplines (infra, operations, procurement, invoice, legal, support, dev) to deliver IT services that consistently met SLAs and exceeded expectations.

Enhanced revenue growth by 20% through successful end-to-end project delivery, identifying and implementing new revenue streams, streamlining processes, and building strong relationships with stakeholders and vendors.

Building and maintaining strong relationships with key technology vendors and service providers, negotiating contracts, managing performance, and driving cost optimization initiatives.

Established a steering committee and conducted regular reviews of project and program roadmaps, health, and risks, which led to a 25% improvement in customer satisfaction.

Formulated KPI dashboards that improved the accuracy, transparency, and compliance of client business strategy, operational and financial reporting by 25%.

Implemented a change management process, ensuring thorough review and approval of scope, schedule, and budget changes, minimizing project disruptions by 20%.

Maintained a well-defined and prioritized product backlog by regularly reviewing PBIs, updating epics and user stories, ensuring clear project direction and on-time delivery.

Led monthly ITSM reviews with client executives to assess IT service delivery, critical incidents, and releases, fostering transparency and driving continuous improvement initiatives.

Managed demand lifecycle, proactively securing approvals, resources, and optimizing release plans for efficient cost and quality delivery.

Liasion between PMO and IT applications, infrastructure teams to validate estimates and solution architecture.

Adopted current market trends and transformed clients’ core operations into digital platforms, reducing paper-based processes by 80% and increasing efficiency by 30%.

Mentored team members, fostering a culture of continuous learning and industry best practices, leading to a 30% increase in team productivity within a year.

Cultivated strategic partnerships with customers, facilitating seamless communication and collaboration, streamlining processes, and ensured full regulatory compliance.

Additional Experience:

Mahindra Satyam: Project Manager (02/2005 – 08/2009):

oClosely worked business analysts, understand the requirements and use cases.

oCreated project plan, managed scope, quality, resources and cost.

oProvide weekly/monthly reports, review risks, issues with client.

oSuccessfully introduced and implemented agile framework for a major pharma client with CICD and delivered as per client quality standards.

oIdentified resourcing needs, recruit and train them to bring up to the speed.

oDesigned and developed a high-performance database for EMRI, enabling call takers to handle over 100,000 concurrent emergency calls.

oDeveloped highly efficient call traffic balancing algorithm, reducing call wait time by 40%.

Apollo Health Street Ltd: Project Lead (03/2004 – 01/2005)

oInvolved in requirements gathering, use case preparation, prototyping, client presentation and sign off.

oWorked with business process members to finalize the business flow.

oCreate low level design document, flow diagrams, and test cases

oExecuted multiple client / server projects and delivered on time.

Kedia Infotech Limited: Senior Software Engineer (04/2002 – 03/2004)

oLed the Smart Card and Bio-metric based customized Product Development

oHelp sales team by providing the inputs in production customization solution

oInvolved in requirements analysis, design and coding

oCreated proof of concepts for various solutions to select the best solution.

Indus Network Limited: Senior Programmer (07/1999 – 03/2002)

oUnderstand the use cases for the requirement assigned.

oDeveloped code, designing and unit testing by applying best practices.

oCreated tables, view, stored procedures and functions

oFix code review comments

Certifications:

AI & Agility – Scrum Alliance

Microsoft Certification Azure Fundamental – Microsoft

Certified Scrum Product Owner (CSPO)

Certified Scrum Master (CSM)

ITIL V3

Microsoft Certified Application Developer (MCAD)

Scaled Agile Framework Agilist (SA)

Enterprise Design Thinking Practitioner – IBM

Digital Transformation – CXO Transform

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