Front Desk Customer Service

Mayra Hernandez Maldonado

Newburgh, NY

*-*****@*******.***

+1-916-***-****

I am looking to work from home as a customer service or administrative assistant, I am a fast learner and very adaptable to make sure I can be a good asset to the company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist/Medical Translator

Newburgh dermatology - Newburgh, NY

August 2022 to Present

I check in all patients in accord with HIPAA policy and make sure their demographics are up to date in our system and answer multiple phones lines.I help translate for Spanish speaking patients. Receptionist

Excel Urgent Care of Goshen - Goshen, NY

January 2016 to Present

I work per diem, I am responsible for every patient's sign in and check out, answering phones and making sure all documents are scan in the patients chart. WIC Clerk

Cornerstone Healthcare Group - Newburgh, NY

August 2021 to August 2022

As a WIC clerk I help participants scheduling appointments, process the certification and enrolling them into the program.

Receptionist

Orange Urgent Care - Middletown, NY

January 2015 to August 2021

I was the face of urgent care greeted every patient took down information collected co payments-made sure their experience was fast and they were taking care of. Patient Service Representative/ Authorization

Bon secours charity group - Goshen, NY

April 2016 to April 2020

My employment at Dr. Belasco’s office was to help with authorization for injection and Neurological test- I would contact the insurance companies via phone, website and fax to obtain authorization before the patient’s appointment. Also, I work in the front desk manage all check in and check out of patients, answer phones along with assist with medical records. Receptionist/Call Center Representative

MIDDLETOWN MEDICAL PC - Middletown, NY

August 2014 to December 2016

I worked as a floater helping in any department and traveling to other offices. As a receptionist I made sure of the patients information was up to date in our data base. Education

High school or equivalent

Las Flores High School Sacramento - Sacramento, CA March 2003

Skills

• Word Processing (9 years)

• Front Desk

• Customer Service

• Front Office

• Call Center

• Pediatrics Experience

• Medical Office Experience

• Office Experience

• Spanish

• Insurance Verification

• Medical Records

• Medical Billing

• Medical Scheduling

• Workers' Compensation

• CPT Coding

• Dental Receptionist

• Managed Care

• Data Entry

• HIPAA

• Hospital Experience

• ICD-10

• EMR Systems

• Epic

• ICD-9

• Medical Terminology

• Medical Coding

• Accounts Receivable

• Phone Etiquette

• Multilingual

• Computer literacy

• English

• Typing

• Laboratory Experience

• Accounting

• Customer service

• Typing

• Leadership

• Windows

• Mobile devices

• Supervising experience

• Software troubleshooting

• HIPAA

• Epic

• Clerical experience

• Medical terminology

• Translation

• Medical records

• Medical coding

• Front desk

• EMR systems

• Ophthalmology

• Pediatrics

Additional Information

COMPUTER KNOWLEDGE: 50 WPM, Microsoft office (Word, Excel, Outlook)

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