Customer Service High School

SUMMARY

PROFESSIONAL EXPERIENCE

SKILLS

Email: *****************@*****.***

SHONDOLYN FOWLER Phone: 216-***-****

Public Relations Specialist

Diligent individual with strong communication abilities can identify customer needs, address inquiries, and ensure positive customer interactions. EDUCATION

High School Diploma

Bachelor of Arts in Communications

CASTLE High School

Cleveland State University

Positive attitude

Enjoys problem-solving

Self-sufficient

Thrives under deadlines

Collaborative and effective

Strong organizational and

time-management skills

Exceptional communication

and interpersonal skills

Detail-oriented with

multitasking abilities

Microsoft Office

Data Entry

Troubleshooting

Phone System Support

UH Parma Medical Center 2018-2020

Emergency Front Desk Clerk

Provided care for over 30 patients each day.

Clarified hospital billing procedures for insurance purposes. Oversaw various CRM systems.

Conducted training sessions for 2-5 employees on Sorian and OnBase platforms.

Ensured compliance with HIPAA regulations.

S&S HEALTH 2020-2023

Maintenance Specialist for Service Providers

Ensure accurate and updated provider data.

Establish and update provider records with details. Review network affiliations.

Assist with customer service inquiries.

Handle real-time claim updates.

Resolve provider maintenance correspondence promptly. Support IRS procedures and audits.

Maintain a provider maintenance manual.

Collaborate with Operations Team on projects.

Perform assigned tasks.

Progressive Insurance 2013-2018

Customer Service Representative

Provide assistance with customer inquiries and insurance policy requirements.

Respond to queries about coverage, rates, billing concerns, and overall policy assessments.

Present supplementary product options.

Handle and resolve all customer inquiries promptly. Address incoming phone queries from customers in a timely and professional manner.

Showcase strong organizational skills, able to work independently and collaboratively.

Effectively navigate multiple software programs at once. Aim for first call resolution for all customer concerns. Proctor Loan Protector Dec. 2023 - current

Customer Success Specialist

REFERENCES

Available upon request

Contact this candidate