Customer Service Relations

KS

KELSIE SMULLEN

***************@*****.*** +1-410-***-**** Woodside, DE 19980

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs. Credits and Refunds

Work Task Prioritization

Cash Register Operation

Product Location

Inventory Stocking

Sweeping and Mopping

Customer Transactions

Customer Relations

Customer Assistance

Active Listening

Bagging and Packaging

Cash Drawer Management

Goal-Setting and Achievement

Stocking and Replenishing

Promoting Loyalty

Billing and Payment Processing

Answering Customer Questions

Payment Collection

Critical Thinking

Sales Techniques Mastery

Fraud Prevention Awareness

Work Ethic and Integrity

Customer Service

Proficient in [Software]

Customer service excellence

Records Maintenance

Time management skills

Team Leadership

Call Response and Transfer

Security Monitoring

Bookkeeping Software

Accounting Software

Save A Lot Cambridge, Maryland

CASHIER

08/2019 - 11/2021

Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Worked flexible schedule and extra shifts to meet business needs Helped customers complete purchases, locate items and join reward programs

Restocked and organized merchandise in front lanes Answered questions about store policies and addressed customer concerns Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Mallard Bay Cambridge, Maryland

HOUSEKEEPER

12/2018 - 12/2019

Disinfected and mopped bathrooms to keep facilities sanitary and clean Disposed of trash and recyclables each day to avoid waste buildup Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Summary

Skills

Experience

Hardees Easton, MD

CASHIER

08/2017 - 12/2018

Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Worked flexible schedule and extra shifts to meet business needs Helped customers complete purchases, locate items and join reward programs.

Penn Foster Career School Scranton, PA

High School Diploma

05/2024

Education and Training

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