Part-Time Benefits Administration

Cecilie Mae Jacob Torres

Home Address: * **** *. ******* ****. Apartment 23-D Somerset, New Jersey USA 08873 Mobile Phone: 732-***-****

E-mail Address:************@*****.***.**

SKILLS

● Benefits Administration, Process Formulation, and Clinic Management

● Computer literate. Proficient in MSWord, PowerPoint, Keynote, Jeonsoft Payroll Suite, SuccessFactors Processes, Justpayroll, WebKiosk, and Workday

● Corporate health management

● Governmental benefits clean-up, troubleshoot backlogs

● Creative and resourceful

● Ability to work well with all levels of management; to formulate policies and processes; benefits administration and improvement

WORK EXPERIENCE

Ryan Tax Services Philippines, Inc. (Formerly: TASG Phils – Mandaluyong City) Manager, Strategic Talent Business Partner (June 21, 2021 to January 2024)

● Coordinates well with the global partners to make sure that the Philippines is compliant with both Ryan policies and the laws of the land. Acting HR Manager onsite.

● Benefits administration (company and government-initiated benefits)

● Troubleshoots the government benefit problems

● Payroll processing, validation, bank file uploads, and post payroll reports

● Ensures that the company is compliant with all the government agencies’ update/report regarding COVID-19 (DOH, DOLE, DTI, DOT, IATF, and the like)

● COVID-19 case monitoring and contact tracing management

● Looks after the recruitment and hiring for the Philippines

● Writes processes and internal protocols

● Handles disciplinary cases, employee relations, exit interviews and internal communications The Table Group, Inc. – Quezon City

Rewards and Remuneration Manager (January 03, 2021 to June 20, 2021)

● Benefits administration for both company and government-initiated benefits

● Troubleshoots government benefit problems, taking care of the backlogs

● Payroll processing, validation, bank file uploads, and post payroll reports

● Ensures that the company is compliant with all the government agencies’ update/report regarding COVID-19 (DOH, DOLE, DTI, DOT, IATF, and the like)

● Clinic management, inventory of clinic supplies aligned with OSH’s requirements, submission of reports, coordination of trainings, medical documents validation and coordination for teleconsultation

● Part of the BCP committee

● COVID-19 case monitoring and contact tracing management

● Writes processes and internal protocols

● Plans and implements wellness programs

● Annual Physical Examination and Executive Check-Up coordination

● HMO, life insurance, and billings management

● Handles 14 companies with the same services as written above Victory Christian Fellowship of the Philippines - Taguig City Benefits Head (March 2017 to September 30, 2020)

● Administration for both ministry initiated and government mandated benefits

● Troubleshoots government benefit problems

● Serves as the liaison officer discussing and fixing problems with the government agencies

● Assists in updating Benefit processes

● Handles the helpdesk for staff online platform (SuccessFactors)

● Annual Physical Examination coordination and assists in other HR events

● Handles the health insurance coordination

● Proposes company benefits that are cost effective after careful research

● Manages the company clinic and nurses

● Conducts hiring and exit interviews, assists in the hiring process PLDT Global Corporation -2F PLDT Innolab Bldg. Teltec Boni, Mandaluyong City HR Supervisor (March 2016 to March 2017)

● Supervises the whole Human Resources Team and their tasks

● Conducts hiring and exit interviews, handles the recruitment process

● Monitors the payroll process per payout

● Handles the Compensation and Benefits part of the organization (for Company and Government initiated benefits)

● Process and policy improvement

● Handles the Employee Relations, announcements and trainings for the employees

● Handles the Employee Engagement, rewards and recognition and the like

● Partners with the Health partner (Asian Life) in health activities for all employees

● Handles all benefit processes (Health card, APE, PEME, PhilHealth and the like) HIBU (PHILIPPINES) PRIVATE LIMITED, INC. (Formerly: Yell Mediaworks (Philippines) Private, Inc.

– 9FE.Commerce Plaza Bldg. Bagumbayan Libis, Quezon City and 27 – 29thflrecotower Bldg. 32nd St. Cor. 9th Avenue Bonifacio Global City, Taguig

HR Manager (February 2014 to September 2015)

● Reviews, submits, and reports HR updates to the Company Global Heads

● Formulates, recommends, and implements HR strategies to ensure adherence to labor standards

● Carefully reviews all disciplinary actions and employee cases. Handling cases for Managers and Executives in partnership with Hibu’s legal team

● Continuous process improvement and performance management

● Ensure goals and targets of the HR team are within the set timetables so as to maintain the integrity and state of the HR department

● Ensure smooth coordination between HR and all other department heads and external contacts such as service providers, labor retainer, government agencies, and other department staff and employees and third-party providers.

● Leads the HR team by managing all HR initiatives within the budget for the year and present budget proposals, expense reports and updates for the leadership team globally

● Managing of the entire timekeeping activity (maintaining lower than 2% salary dispute), for 2 sites

● Handling the Company Nurses and all Health activities to prevent diseases and promote wellness amongst the employees

HR Assistant Manager (October 2013 to February 2014)

● Handles sessions of calibrations, weekly side-by-side meetings and one-on-one sessions with the team to discuss HR policies, processes and professional growth

● Supervise the entire timekeeping activity (maintaining lower than 2% salary dispute)

● Revisiting policies of CompBen

● Process improvement

● Assists in implementation of Performance Management based on the proposed budget

● Provides support to the Management team

● Counselling of employees (to retain them in the company and raise their concerns to their line Managers for proper action)

● Assists in RAGs process (to prevent increase in attrition)

● Handling the Company Nurses and all Health Activities to prevent diseases and promote wellness amongst the employees

HR Officer (June 2012 – October 2013)

● Timekeeping for Managers and Executives with 0% dispute

● Supervision of the entire timekeeping from Associate to Officer level (consistently met the target of 2.5% for salary disputes), lowest rate attained was 0%

● Improves CompBen processes, revisited policies and aligned them accordingly

● Creates policies that gave shape for CompBen

● Generalist in HR

● Handles Employee Relations: reviewed different cases, policy orientation, FGD’s and RAGs

● Code of Ethics, Anti-Bribery Act Campaign (maintained 99-100% rate of compliance)

● Works with operations in launching of different projects

● Handling the Company Nurses and all Health activities to prevent diseases and promote wellness amongst the employees

HR Specialist (February 2012 – June 2012)

● Handles both CompBen and Health & Wellness Teams

● Supervise and groomed one (1) HR associate, with one-on-one calibration

● Timekeeping for Officers and supervised the whole timekeeping process

● Creates and amended policies for CompBen and Performance Management HR Associate (November, 2010 – February 2012)

● Timekeeping, attendance validation and pay disputes assistance for officers and team leads

● Benefits administration: posting of SSS Contributions and Loan payments, PhilHealth remittances, Pag-IBIG contributions and loan payments

● HR Admin: COE preparation, New Employee Orientation (Comp and Ben part), Contract preparation, processing of Employee Status Change Form (promotion and internship)

● Reports: Comp and Ben, dispute, tardiness, leave and monthly report

● Final Pay processing for separated employees

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